Rachel Bartholomeusz
Airdrie,AB
Summary
Committed professional with a comprehensive background in the climbing industry. Eager to leverage my strong work ethic to create a positive working and climbing environment within the gym. Possessing a positive attitude, I am enthusiastic about sharing my extensive climbing knowledge and experience with fellow team members and gym patrons. Seeking the opportunity to contribute to a thriving and supportive atmosphere while fostering a passion for climbing.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Customer Service and Instructor
Calgary Climbing Center
08.2021 - Current
- Executed administrative tasks including booking participants into various programs, setting up facility memberships and aiding in finding staff for programs and climbpark.
- Collaborated with other instructors to create dynamic group classes that catered to various skill levels, increasing course offerings at the facility.
- Educated clients on proper use of climbing equipment, minimizing potential hazards while maximizing enjoyment of the sport.
- Resolved conflicts among guests promptly and professionally, preserving a positive atmosphere within the facility.
- Comprehensive understanding of staff scheduling for all positions within the gym.
Sales Associate and Merchandiser
Sportchek
11.2014 - 12.2022
- Responsible for customer service problems and complaints. Used various problem solving approaches to address each problem.
- Communicate with customers about upcoming promotions, changes in procedure and items carried in stock.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Received daily shipments, sorted through products, and brought products to their proper department to be put on the floor.
Climbing Wall Associate
University Of Lethbridge
04.2018 - 05.2021
- Front desk responsibilities including organizing, inputting waivers into our system and providing safety orientations to all new climbers.
- Handled administrative tasks such as membership management, billing inquiries, and scheduling appointments efficiently to optimize workflow within the facility.
- Planned and executed the Horns summer camp climbing experience for groups up to 24 children
- Instructed Rockstar and adventure youth programs. Taught, trained and ensured the safety of youth age 8-14.
Education
Diploma - Respiratory Therapy
Southern Alberta Institute of Technology
Calgary, AB04.2024
Bachelor of Science - Kinesiology
University of Lethbridge
Lethbridge, AB06.2021
Skills
- Extensive knowledge of Rock Gym Pro
- Ability to work independently or collaboratively with a team
- Adaptable to changing environments and situations
- Consistently striving to improve professional development
- Effective conflict resolutions skills within the workplace
- Ability to manage competing priorities
Certification
- CWI 1 and 2 completed, looking to complete CWI 3 by June 2024
- Basic Life Support (BLS) Provider - Expiry May 2024
- Advanced Cardiovascular Life Support (ACLS) - Expiry January 2026
Timeline
Front Desk Customer Service and Instructor
Calgary Climbing Center
08.2021 - Current
Climbing Wall Associate
University Of Lethbridge
04.2018 - 05.2021
Sales Associate and Merchandiser
Sportchek
11.2014 - 12.2022
Diploma - Respiratory Therapy
Southern Alberta Institute of Technology
Bachelor of Science - Kinesiology
University of Lethbridge
- CWI 1 and 2 completed, looking to complete CWI 3 by June 2024
- Basic Life Support (BLS) Provider - Expiry May 2024
- Advanced Cardiovascular Life Support (ACLS) - Expiry January 2026
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