Rachel Armstrong
Courtice,Ontario
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy. Strong problem-solver dedicated to streamlining operations to promote organizational efficiency to positively impact company success.
Overview
6
6
years of professional experience
Work History
Senior Regional Service Coordinator (Facility Management)
Ainsworth Inc.
03.2022 - Current
- Responsible to oversee a team of Facility Managers to ensure daily tasks and contract deadlines are in compliance and completed with a high level of workmanship
- Provide effecting and timely support to onsite staff for all inquiries
- Manage Facility Managers schedules and coordinate resources for optimal coverage plans
- Oversee workflow to subcontractors and internal trades to maintain effect service delivery
- Continuously tracking invoicing and payment schedules for both Ainsworth and external customers to meet payment deadlines
- Responsible to create tracking tools to allow storage of service history, costs, and corrective actions
- Process and validate all Facility Managers payroll submissions
- Maintaining customer retention by hosting biweekly, quarterly and annual meetings to ensure communication is optimized and service is successfully provided.
- Implemented new training programs for service staff, resulting in improved skills and knowledge.
- Monitored performance and identifying areas for improvement and implementing necessary changes.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
Regional Service Coordinator
Ainsworth Inc.
10.2018 - 03.2022
- Responsible to coordinate and schedule all maintenances, service requests, and projects with on site/field personnel and subcontractors to meet completion target and contractual agreements
- Continually providing support to on site technicians through phone, email, and multiple communication platforms to ensure efficient operation
- Managing the sign in and outs procedures
- Managing technicians’ schedules and workflow to ensure we meet and or exceed customers KPIs
- Proven to resolving obstacles that could hinder the over all performance by using creative resolutions
- Navigate technicians to proper destinations based of location, time, work experience, site history and or skill level
- Process and validate work performed by providing updates to customers, regional teams, billing department
- Process and validate field staff payroll
- Avid user of third-party portals for various National Account clients
- Assist in managing shop inventory and tracking
- Maintaining customer relationships and retentions by continually providing outstanding service
- Host and coordinate office events that include lunches, group raffles, gift baskets, food drives, potlucks, and holidays get togethers that include a community initiative.
Data Administrator
Ainsworth Inc.
02.2018 - 10.2018
- Coordinate projects to collect accurate equipment data for customers and internal use
- Organize nationwide initiatives which included mail outs, data tracking, communication for all branches
- Responsible for compiling and transcribing information found into a user-friendly program to better assist all parties involved
- Maintains account spreadsheets with newly provided data or history finds
- Responsible for leading, directing and offering assistance to individuals performing project responsibilities
- Administering training with Nation Account clients to gain access for technicians.
Education
Recreation and Leisure Services Diploma -
Durham College
Oshawa, Ontario01.2016
Skills
- Microsoft Applications
- Google Applications
- Metrix, Third Party Portals, Point of Sale terminals
- Attention to Detail
- Quality Assurance
- Adaptability
- Conflict Resolution
- Process Improvement
- Client Retention
- Time Management
- Decision Making
- Customer Service
- Needs Assessment
- Calm and Professional Under Pressure
Volunteer Experience
- Ottawa Senators Hockey Club, Ticketing Intern for VIP Benefits, 2016-01-01, 2017-01-01, Assisting in all administrative tasks that enhance communication between clients, sales personnel, coordinators, and departments managers, Scheduling employees for Game Day Events/Season Seat Member Events, Coordinating VIP Events for all Ottawa Senators home games, Efficient with TicketMaster – ticket processing, scheduling, closing purchases, ticket transfers, Organizing and creating documentation for all VIP events/experiences/benefits, Conducting research to investigate and determine opportunities for the Ottawa Senators VIP Benefits program, Supervising and overseeing documentation required for event to execute properly, Set up/Take Down and organizing all necessary equipment and material needed to successful execute
- City of Oshawa, Events and Community Engagement, 2016-01-01, 2016-04-01, Preparing, implementing, and investigating specific strategies to run a successful event, Assisting with meetings and reviewing paperwork, Coordinating and preparing all mail outs and orders, Conducting reports for suggestive improvements and analysis, Assessing inner city events, Second hand to lead events management
Timeline
Senior Regional Service Coordinator (Facility Management)
Ainsworth Inc.
03.2022 - Current
Regional Service Coordinator
Ainsworth Inc.
10.2018 - 03.2022
Data Administrator
Ainsworth Inc.
02.2018 - 10.2018
Recreation and Leisure Services Diploma -
Durham College
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