Rachel Adonis
Etobicoke,ON
Summary
Dedicated and results-driven professional with a strong background in financial services, seeking to transition into the role of a Business Applications Specialist. Committed to leveraging my expertise in financial applications, seamless system integration, and data-driven insights to enhance operational efficiency, streamline financial processes, and empower informed decision-making.
Overview
10
10
years of professional experience
Work History
Associate
RBC Dominion Securities
06.2022 - Current
- Respond to client inquiries in an understanding and time-efficient manner (account transactions, requests, account documentation, account reporting, etc.)
- Effectively manage incoming communications from clients, Advisors and other internal and external partners
- Support the Advisor team and client through the Wealth Management process and maintain an audit of Wealth Management Activities and priorities.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Resolved problems, improved operations and provided exceptional service.
Financial Service Officer
Meridian Credit Union
11.2021 - 06.2022
- Demonstrated a commitment to exceptional customer service, building and maintaining strong client relationships
- Provided investment advice, ensuring compliance with applicable regulations and guidelines
- Conducted thorough analysis of financial documents, credit reports, and property values to evaluate risks
- Kept up-to-date with economic and market conditions to make informed recommendations
- Ensured compliance with internal policies and procedures.
Financial Service Officer
DUCA Financial Services
07.2019 - 11.2021
- Provided leadership, guidance, and supervision to the MSR team, ensuring adherence to DUCA policies and procedures
- Addressed escalated service issues and offered solutions to maintain high client satisfaction
- Managed employee engagement through talent development and career planning
- Implemented effective sales management routines and coaching strategies
- Maintained compliance with regulatory requirements, including Anti-Money Laundering (AML) and Know-Your-Client (KYC) legislation.
Lending Specialist
DUCA Financial Services
10.2018 - 07.2019
- Reviewed, analyzed, and verified mortgage applications and financial statements for accuracy
- Ensured compliance with DUCA’s policies and external lender guidelines
- Responded to client inquiries with a focus on building and maintaining relationships
- Stayed current with relevant legislation and policies.
Lending Specialist
BMO Mississauga
04.2016 - 09.2018
- Conducted thorough customer loan application reviews and recommended approvals or denials
- Managed the origination, processing, and closure of customer loan proposals
- Maintained a database of credit histories and financial information
- Ensured compliance with legal and regulatory requirements, including AML, FCAC, and the Privacy Act.
Commercial Specialist
BMO
05.2013 - 04.2016
- Provided prompt, accurate, and courteous support for client inquiries, program documentation, and reporting hierarchy setups
- Managed the setup and maintenance of commercial and large corporate client accounts
- Ensured client satisfaction and service recovery procedures were followed
- Maintained compliance with security, audit, and control functions.
Education
Canadian Securities Course
Canadian Securities Institute
Toronto2023
Mutual Funds Licence -
IFSE Investment Funds Institute of Canada
Toronto, ON2019
Bachelor of Commerce - Business Administration: Accounting/Financial Planning
Seneca College
Toronto, ON2015
Skills
- Strong business acumen and financial industry knowledge
- In-depth understanding of financial industry regulations, including Bank Act, PIPEDA, OSFI, CDIC, and FCAC guidelines
- Exceptional interpersonal skills, surpassing average standards, enabling effective communication and rapport-building with a diverse range of individuals
- Extensive experience in in-branch retail brokerage operations, including a strong grasp of business applications, processes, and tasks unique to this industry
- Solid team player with the ability to work both collaboratively and autonomously
- Experience in integrating and configuring software systems to enhance data flow and operational efficiency
- Effective time management and organizational skills with a keen focus on meeting deadlines
- Proficiency in Microsoft Office suite
- Proficient in rapidly acquiring new skills, driven by a results-oriented approach, and equipped with the ability to provide training, coaching, and a strong aptitude for consulting and problem-solving
Languages
English
Native or Bilingual
Timeline
Associate
RBC Dominion Securities
06.2022 - Current
Financial Service Officer
Meridian Credit Union
11.2021 - 06.2022
Financial Service Officer
DUCA Financial Services
07.2019 - 11.2021
Lending Specialist
DUCA Financial Services
10.2018 - 07.2019
Lending Specialist
BMO Mississauga
04.2016 - 09.2018
Commercial Specialist
BMO
05.2013 - 04.2016
Canadian Securities Course
Canadian Securities Institute
Mutual Funds Licence -
IFSE Investment Funds Institute of Canada
Bachelor of Commerce - Business Administration: Accounting/Financial Planning
Seneca College
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