Rachel
Brampton,ON
Summary
Driven to excel in customer service roles, leveraging a strong background in sales from Vishal Mega Mart and adept at problem-solving and adaptability. Demonstrated ability to enhance guest satisfaction at Verma Clinic, showcasing exceptional communication and a professional demeanor. Skilled in transaction management and building relationships.
Overview
5
5
years of professional experience
Work History
Field Placement Student
Centennial College ECE Center
East York, ON
01.2024 - 02.2024
- Participated in professional development workshops, staying current on best practices in early childhood education.
- Prepared instructional materials for classroom use, ensuring they were aligned with curriculum objectives.
- Developed strong relationships with parents through frequent communication, fostering a supportive home-school connection.
- Promoted social-emotional development among children through modeling appropriate behavior and facilitating peer interactions.
- Collaborated with fellow ECE assistants to create a positive and nurturing environment for children''s growth.
- Assisted lead teachers in conducting ongoing assessments of student performance, identifying areas for growth or intervention as needed.
- Demonstrated flexibility when adapting to changing circumstances within the childcare setting or adjusting to varying student needs.
Front Desk Executive
Verma Clinic
Adampur, India
01.2020 - 02.2023
- Handled confidential information securely by adhering to data privacy regulations and company protocols.
- Assisted guests with reservation modifications, cancellations, and special requests.
- Managed high call volumes, addressing inquiries and directing calls to appropriate departments.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Contributed to a positive work environment by effectively communicating with team members across departments.
- Ran reports detailing daily guest numbers, accounting expenses, and income and room service usage.
- Provided prompt resolution to guest issues, ensuring positive experiences and repeat business.
Sales Associate
Vishal Mega Mart
Jalandhar, India
07.2019 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Early Childhood Education - Childcare
Centennial College of Applied Arts And Technology
Scarborough, ONSenior Secondary Education - Medical Stream
Police DAV Public School
Jalandhar, India 04.2019
Skills
Enthusiastic professional with a background in sales seeking to transition into a customer service role I am looking to apply my interpersonal skills, ability to build relationships, and strong work ethic to deliver outstanding service and support to customers
- Effective Communication
- Adaptability and Flexibility
- Professional Demeanor
- Problem-solving aptitude
- Task Prioritization
- Multi-tasking strength
- Goal-Oriented
- Self-Checkout Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Basic Math Competence
- Workflow Coordination
- Transaction Management
Languages
English
Professional Working
Punjabi
Native or Bilingual
Hindi
Professional Working
Timeline
Field Placement Student
Centennial College ECE Center
01.2024 - 02.2024
Front Desk Executive
Verma Clinic
01.2020 - 02.2023
Sales Associate
Vishal Mega Mart
07.2019 - 12.2019
Early Childhood Education - Childcare
Centennial College of Applied Arts And Technology
Senior Secondary Education - Medical Stream
Police DAV Public School