Summary
Overview
Work History
Education
Skills
References
Timeline
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Racheal Tilley

Brantford,ON

Summary

Capable learner passionate about working in a warm, efficient, and courteous manner while exceeding customer expectations and maintaining poise and a sense of expertise in a demanding environment. Looking to bring what I know in this field and also expand my knowledge and show how passionate I really am.

Overview

1
1
year of professional experience

Work History

Tire and Lube Technician

Stricklands GM
09.2023 - Current
  • Kept shop areas neat, clean, and free of safety hazards.
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Improved customer satisfaction by providing timely and accurate tire and lube services.
  • Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
  • Balanced tires accurately to enhance vehicle stability and ensure smooth driving experiences for customers.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Ensured safety of customers'' vehicles by conducting thorough inspections of tires, brakes, and suspension components.
  • Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
  • Installed wiper blades and headlamps and confirmed items' functionality.
  • Checked fluids, tires, brakes, and other systems as part of Multi-point inspection.
  • Trained new technicians in company procedures and best practices.
  • Vacuumed interior of vehicles and washed exterior windows to boost customer satisfaction.
  • Repaired punctures by locating leaks, removing embedded objects, and patching holes.
  • Inflated tires to recommended pressure levels for tire and vehicle size.

Upper Bay Technician

PRO OIL CHANGE
  • Organize and put away stock orders or deliveries
  • Worked with a team on customer vehicles
  • Talked with customers about what parts and services they need for their certain vehicle
  • Put together work orders for customers cars
  • Talked with customers about what services are required
  • Cleaned the lounge area and made sure coffee and things were stocked.
  • Improved vehicle performance by conducting thorough diagnostics and implementing necessary repairs.
  • Exceeded customer expectations through exceptional communication skills, explaining complex repair processes in easily understandable terms.
  • Performed routine maintenance tasks to ensure optimal vehicle functionality and longevity for customers.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.

Parts Sales Manager

CANADIAN TIRE
  • Organize and put away stock orders or deliveries
  • Worked with the mechanics to get them the parts they needed
  • Talked with customers about what parts and services they need for their certain vehicle
  • Put together work orders for the mechanics for customers cars
  • Ordered car parts from outside companies and made invoices for the parts
  • Received tires and parts
  • Talked with customers about what services are required
  • Cleaned the lounge area and made sure coffee and things were stocked.

Auto Detailer

SUDS EXPRESS
  • Vacuumed interiors of vehicles to remove dirt and debris
  • Shined vehicle windows and windshields to remove water spots
  • Identified safety issues and addressed them with the shift supervisor
  • Completed vehicle inspections prior to service and afterwards to ensure perfection
  • Safe and efficient operation of vacuums and carpet cleaners
  • Mixed chemicals to use as cleaners for windows and interior
  • Used machines and special soaps and chemicals to shampoo interiors
  • Greeted customers and showed them to the waiting room.

Bartender

ROXXANNE'S
  • Managed strict beverage control to minimize waste
  • Consistently used suggestive selling techniques
  • Waited on multiple customers at the bar and throughout the bar area
  • Verified that guests at the bar were of legal age
  • Poured drinks using standard pour according to specifications
  • Served each guest courteously, quickly, and efficiently
  • Greeted guests in a timely and professional manner
  • Managed bar inventory, restocked supplies, and placed orders
  • Maintained full knowledge of beverage lists and promotions
  • Closed out cash register and prepared cashier report
  • Notified a manager if a guest was intoxicated or rude to other guests
  • Carefully followed safety and sanitation policies handling food and beverages
  • Set up glassware and liquor prior to events
  • Cleaned shelving, mixers, cups, blenders, and soda guns
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.

Education

ASSOCIATE OF ARTS - Interior Design/Horticulture

Mohawk College
Hamilton, ON

O.S.S. D -

St Charles Adult Learning Center
Hamilton, ON

Skills

  • Money handling
  • Attending multiple customers
  • Highly reliable
  • Fast learner
  • Positive attitude
  • Clear and effective communication
  • Friendly demeanor
  • Engaging personality
  • Customer service
  • CPR Certification

References

References available upon request

Timeline

Tire and Lube Technician

Stricklands GM
09.2023 - Current

Upper Bay Technician

PRO OIL CHANGE

Parts Sales Manager

CANADIAN TIRE

Auto Detailer

SUDS EXPRESS

Bartender

ROXXANNE'S

ASSOCIATE OF ARTS - Interior Design/Horticulture

Mohawk College

O.S.S. D -

St Charles Adult Learning Center
Racheal Tilley