Racheal Tilley
Brantford,ON
Summary
Capable learner passionate about working in a warm, efficient, and courteous manner while exceeding customer expectations and maintaining poise and a sense of expertise in a demanding environment. Looking to bring what I know in this field and also expand my knowledge and show how passionate I really am.
Overview
1
1
year of professional experience
Work History
Tire and Lube Technician
Stricklands GM
09.2023 - Current
- Kept shop areas neat, clean, and free of safety hazards.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Improved customer satisfaction by providing timely and accurate tire and lube services.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Balanced tires accurately to enhance vehicle stability and ensure smooth driving experiences for customers.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Ensured safety of customers'' vehicles by conducting thorough inspections of tires, brakes, and suspension components.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Installed wiper blades and headlamps and confirmed items' functionality.
- Checked fluids, tires, brakes, and other systems as part of Multi-point inspection.
- Trained new technicians in company procedures and best practices.
- Vacuumed interior of vehicles and washed exterior windows to boost customer satisfaction.
- Repaired punctures by locating leaks, removing embedded objects, and patching holes.
- Inflated tires to recommended pressure levels for tire and vehicle size.
Upper Bay Technician
PRO OIL CHANGE
- Organize and put away stock orders or deliveries
- Worked with a team on customer vehicles
- Talked with customers about what parts and services they need for their certain vehicle
- Put together work orders for customers cars
- Talked with customers about what services are required
- Cleaned the lounge area and made sure coffee and things were stocked.
- Improved vehicle performance by conducting thorough diagnostics and implementing necessary repairs.
- Exceeded customer expectations through exceptional communication skills, explaining complex repair processes in easily understandable terms.
- Performed routine maintenance tasks to ensure optimal vehicle functionality and longevity for customers.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Parts Sales Manager
CANADIAN TIRE
- Organize and put away stock orders or deliveries
- Worked with the mechanics to get them the parts they needed
- Talked with customers about what parts and services they need for their certain vehicle
- Put together work orders for the mechanics for customers cars
- Ordered car parts from outside companies and made invoices for the parts
- Received tires and parts
- Talked with customers about what services are required
- Cleaned the lounge area and made sure coffee and things were stocked.
Auto Detailer
SUDS EXPRESS
- Vacuumed interiors of vehicles to remove dirt and debris
- Shined vehicle windows and windshields to remove water spots
- Identified safety issues and addressed them with the shift supervisor
- Completed vehicle inspections prior to service and afterwards to ensure perfection
- Safe and efficient operation of vacuums and carpet cleaners
- Mixed chemicals to use as cleaners for windows and interior
- Used machines and special soaps and chemicals to shampoo interiors
- Greeted customers and showed them to the waiting room.
Bartender
ROXXANNE'S
- Managed strict beverage control to minimize waste
- Consistently used suggestive selling techniques
- Waited on multiple customers at the bar and throughout the bar area
- Verified that guests at the bar were of legal age
- Poured drinks using standard pour according to specifications
- Served each guest courteously, quickly, and efficiently
- Greeted guests in a timely and professional manner
- Managed bar inventory, restocked supplies, and placed orders
- Maintained full knowledge of beverage lists and promotions
- Closed out cash register and prepared cashier report
- Notified a manager if a guest was intoxicated or rude to other guests
- Carefully followed safety and sanitation policies handling food and beverages
- Set up glassware and liquor prior to events
- Cleaned shelving, mixers, cups, blenders, and soda guns
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
Education
ASSOCIATE OF ARTS - Interior Design/Horticulture
Mohawk College
Hamilton, ONO.S.S. D -
St Charles Adult Learning Center
Hamilton, ONSkills
- Money handling
- Attending multiple customers
- Highly reliable
- Fast learner
- Positive attitude
- Clear and effective communication
- Friendly demeanor
- Engaging personality
- Customer service
- CPR Certification
References
References available upon request
Timeline
Tire and Lube Technician
Stricklands GM
09.2023 - Current
Upper Bay Technician
PRO OIL CHANGE
Parts Sales Manager
CANADIAN TIRE
Auto Detailer
SUDS EXPRESS
Bartender
ROXXANNE'S
ASSOCIATE OF ARTS - Interior Design/Horticulture
Mohawk College
O.S.S. D -
St Charles Adult Learning Center
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