Racheal Opoku
Saint John,NB
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires,andd providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Licensed Insurance Agent
TD Insurane Agency
08.2021 - 02.2023
- Providing legendary experience to clients and customizing products to suit their needs while providing peace of mind and certainty that they are well covered in case of accidents
- Utilized telephone, online chat, and email platforms to provide excellent inbound and outbound advice and service support to customers.
- Responded to a high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Exhibit a consistent, positive client experience with every conversation and resolve client concerns at the point of first call, demonstrating the ability to connect through discussion and escalate as necessary.
Technical Support Specialist
Stanbic Bank
09.2016 - 01.2020
- Provide verbal and written technical assistance to customers with service, installation, and general product questions
- Assisted customers and staff with hardware and software configuration issues
- Lead IT induction sessions with a group of new employees to explain where they can find support resources and how to use our systems
- Collaborate with various administrators and analysts to ensure the resolution of complex incidents and the maintenance of infrastructure equipment
- Identify and document recurring problems and make recommendations for corrective measures, as well as participate in their implementation when possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Education
Post Graduate Diploma - Business Administration
York University
Toronto, ON01.2020
Bachelor Of Business Administration And Management - Information Management
University Of Ghana
Accra 09.2015
High School Diploma - Business
St.Monica’s Senior High School
Manpong,Ghana06.2011
Skills
- Client Relationships
- Customer Relationship Management
- Call Control
- Performance Goals
- Microsoft Office
- Customer Feedback
Timeline
Licensed Insurance Agent
TD Insurane Agency
08.2021 - 02.2023
Technical Support Specialist
Stanbic Bank
09.2016 - 01.2020
Post Graduate Diploma - Business Administration
York University
Bachelor Of Business Administration And Management - Information Management
University Of Ghana
High School Diploma - Business
St.Monica’s Senior High School
Similar Profiles
Roopam GillRoopam Gill
Insurance Advisor at TD Insurance Direct AgencyInsurance Advisor at TD Insurance Direct Agency
Rose-Mika AgenorRose-Mika Agenor
Customer Service Agent at Safeco InsuraneCustomer Service Agent at Safeco Insurane
Andrew LesniewskiAndrew Lesniewski
Health Insurance Agent at 5 Star Insurane GroupHealth Insurance Agent at 5 Star Insurane Group