RACHEAL OLAWUYI
Calgary
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Adept at managing budgets, payroll, invoicing, and general accounting functions. Instrumental in keeping business operations fully compliant and working within budgetary guidelines. Focused and responsible professional with over 5 years of experience with strong knowledge of office administration and common human resources related operations. In-depth understanding of customer service, data entry and file management. Dependable, dedicated, and knowledgeable in effectively managing employee information and resolving personnel issues. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Ambassador
Amazon Sort Centre
09.2020 - Current
- Supported the Away Team in the successful launch of a new Amazon Sort Centre YVR7 for a duration of three weeks - Managed a group of about 3 to 10 new associates per shift and ensured they were trained and capable in the process paths assigned by the learning department and the managers
- Current member of the Joint Health and Safety Committee -Coordinate safety watch and audits on operations floor ensuring standard safe work practices and environment is well maintained
- Explain to new associates Amazon's rules and policies to be adhered to while working at Amazon
- Responded accurately and professionally to questions and concerns of associates in a timely manner and/or escalate to operations or learning managers when necessary
- Train new and existing associates in different process paths as requested by the learning department
- Performing audits on new associates to check their progress and suggest areas of improvement
- Assist the Process Assistants and Managers in different capacity to ensure the smooth running of the sort.
Interim, Learning Trainer
Amazon Sort Centre
09.2022 - 02.2023
- Trained, mentored, and retrained over 30 new and existing associates to fulfill various in-demand roles during the peak season
- Maintained high corporate standards always by ensuring that associates followed all company processes and procedures
- Coordinated training schedules across departments with supervisors and managers to optimize training initiatives and work-flow management
- Answered associates' questions and provided immediate assistance to deliver exemplary service
- Developed job-specific competencies and performance standards
- Developed and executed performance management programs to increase associate’s engagement and productivity
- Created and oversaw 4 new training programs for operations
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Identified associates with specific skill sets to recommend for advance training and specific roles, increasing quality of work and deliverables 50%
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Information and Records Administrator
Cambrooks College
09.2020 - 09.2022
- Organized and managed sensitive data input in over 10 excel spreadsheets and the college’s database system
- Retrieving and delivering information to the admissions department as required and to the finance department monthly
- Scheduled and coordinated quarterly virtual and in-person meetings, events, and appointments for a 10-15 staff and management team
- Updated files with new information and prepared them for transfer to other departments or for storage by labeling, listing, boxing, and processing files
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information
- Managed staffs’ timesheet bi-weekly for further processing by the payroll and finance department
- Deputize and perform delegated duties and report back to the members of the senior management team.
Assistant Manager
The BI
01.2019 - 08.2020
- Coaching, mentoring, and motivating team members to help drive sales while delivering exceptional customer service (e.g., sales processes, orders, and payments)
- Made hiring recommendations to increase company's productivity and profitability with quality workers
- Evaluate employee performance and training needs
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Bachelor of Arts - Political Science, Sociology
University of Calgary
06.2019
Skills
- Business Administration
- Conflict Management
- Effective Planning
- Confidential Records Management
- Time Management
- Employee Performance Evaluations
- Paperwork and Documentation
- Financial Records and Processing
- Microsoft Office
- Excellent Communication
- Critical Thinking
- Work Prioritization
- Training and supervising staffs
- preparing of brochures, reports, newsletters and other material
Certification
- Freedom of Information and Protection of Privacy (FOIP) Act
- Standard First Aid & CPR/AED Level C - Canada Red Cross
- By Standard Intervention Training (University of Calgary)
Timeline
Interim, Learning Trainer
Amazon Sort Centre
09.2022 - 02.2023
Ambassador
Amazon Sort Centre
09.2020 - Current
Information and Records Administrator
Cambrooks College
09.2020 - 09.2022
Assistant Manager
The BI
01.2019 - 08.2020
Bachelor of Arts - Political Science, Sociology
University of Calgary
Similar Profiles
SIMRANJEET KAURSIMRANJEET KAUR
Warehouse Associate at Amazon Sort CentreWarehouse Associate at Amazon Sort Centre
Beverly BrazilBeverly Brazil
Associate at Amazon Sort CenterAssociate at Amazon Sort Center
Timmy ObrienTimmy Obrien
FC Associate I at SORT CENTER FIELD,AMAZONFC Associate I at SORT CENTER FIELD,AMAZON