Racheal Nyarko
Winnipeg,MB
Summary
Driven professional with proven expertise in customer service and merchandising knowledge, honed at Alaska Star Enterprise. Excelled in building customer loyalty through empathetic engagement and effective conflict resolution. Demonstrated teamwork and collaboration, enhancing store operations and sales floor efficiency. Achieved notable improvements in customer satisfaction and repeat business, showcasing a flexible approach and multi-tasking strength. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Sales Associate
Alaska Star Enterprise
03.2022 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store systems for merchandise at other sites.
Customer Service Representative
Alaska Star Enterprise
03.2020 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Sales Associate
Hans Home
03.2018 - 03.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Education
Associate Of Arts - Education in English
Ghana Baptist University College
Kumasi, Ghana 09.2018
High School Diploma -
Adabie Educational Complex
Kumasi, Ghana06.2016
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Listening Skills
- Multi-tasking strength
- Flexible Schedule
- Stocking and Receiving
- Client Service
Languages
English
Elementary
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridTimeline
Sales Associate
Alaska Star Enterprise
03.2022 - 03.2024
Customer Service Representative
Alaska Star Enterprise
03.2020 - 03.2022
Sales Associate
Hans Home
03.2018 - 03.2020
Associate Of Arts - Education in English
Ghana Baptist University College
High School Diploma -
Adabie Educational Complex
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