Racheal Bentley
Edmonton,AB
Summary
Client based enthusiast with experience in fast-paced, multi-tasking environments. Offering initiative in problem solving, client relationships, organization, communication, and team work. Willing to learn new skills and adapt as necessary.
Overview
3
3
years of professional experience
Work History
Guest Service Agent
Metterra/Varscona Hotel
09.2023 - Current
- Maximized revenue by upselling room upgrades and additional services.
- Managed group bookings to ensure seamless organization of events and accommodations.
- Contacted previous guests and potential visitors with information on upcoming events to build clientele base.
- Worked along side other departments and communicated effectively to ensure all tasks were complete.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Used Word, Excel, and a variety of other PMS's.
Guest Service Agent
Best Western Cedar Park Inn
01.2023 - 09.2023
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Facilitated and coordinated transportation services for guests.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
- Maximized revenue by upselling room upgrades and additional services.
- Monitored inventory levels of essential supplies, proactively ordering replacements to avoid shortages or delays in guest services.
Front Desk Agent
Pursuit Banff Jasper Collection
10.2021 - 10.2022
- Collected room deposits, fees, and payments.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
Education
High School Diploma -
Strathcona Highschool
Edmonton, AB06.2021
Skills
- Organization
- Verbal/written communication
- Multi-tasking
- Problem solving
- Critical thinking
- Team work
- Active listening
- Computer literacy
- Adaptability
Timeline
Guest Service Agent
Metterra/Varscona Hotel
09.2023 - Current
Guest Service Agent
Best Western Cedar Park Inn
01.2023 - 09.2023
Front Desk Agent
Pursuit Banff Jasper Collection
10.2021 - 10.2022
High School Diploma -
Strathcona Highschool
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