Racheal Abiodun
Canada
Summary
Dynamic and people-centered Digital Transformation and IT Project Manager with over 8 years of experience driving cross-functional initiatives across diverse sectors, including IT, SaaS, telecom, banking, and higher education. Expertise in transforming chaotic environments into structured frameworks through Agile delivery, enhancing operational workflows, and managing large-scale implementations. Recognized for exceptional communication skills and stakeholder leadership, fostering a calm and solution-focused approach that consistently delivers positive outcomes, boosts efficiency, and promotes user adoption. Committed to leveraging technology to create impactful solutions that align with organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Instructor – Business & Professional Studies (Remote)
Red River College Polytechnic
01.2025 - Current
- Designed and delivered digital learning programs using LMS platforms and Zoom.
- Improved learner performance outcomes by 40% through redesigned instructional workflows.
- Created reusable teaching templates reducing administrative workload by 50%.
- Collaborated with academic leadership to streamline online program delivery.
- Developed and implemented curriculum to enhance student engagement and learning outcomes.
- Facilitated workshops and training sessions for faculty on innovative teaching methodologies.
Process Improvement Project Lead(Remote)
Ayo & Company Chartered Professional Accountant
08.2024 - Current
- Lead process improvement and digital workflow optimization projects across multiple operational teams, with a direct focus on data accuracy, compliance, reporting quality, and system reliability.
- Collaborate with Finance, Risk, and IT teams to ensure the integrity of high-volume financial data (over $500M annual transaction flow), identifying discrepancies, mapping root causes, and recommending corrective measures.
- Partner cross-functionally with technical teams to improve internal CRM, billing systems, and credit-risk platforms, enhancing efficiency, reducing manual errors, and ensuring regulatory-ready documentation.
- Conduct requirements gathering, business analysis, and SOP development to streamline financial processes, resulting in: 32% faster case resolution, 25% improved onboarding efficiency, and strengthened internal controls for audit readiness.
- Support the rollout and improvement of digital tools used for financial decision-making, customer verification, credit assessment, and workflow automation.
- Maintain detailed process documentation, system guides, and change-control logs aligned with compliance expectations—similar to audit-support and documentation standards within CPA firms.
- Perform cross-team coordination, incident resolution, escalation management, and quality assurance to ensure smooth digital operations, and prevent errors in financial workflows.
- Collaborate with leadership to identify opportunities to automate repetitive tasks, reduce processing bottlenecks, and improve the organization’s operational efficiency, risk posture, and customer experience.
- Developed and implemented project plans utilizing Agile methodologies to enhance efficiency.
- Led cross-functional teams to deliver complex projects on time and within budget.
- Developed comprehensive project plans, outlining scope, objectives, and deliverables in alignment with client needs.
- Led cross-functional teams to ensure timely project delivery and adherence to quality standards.
Process Improvement Project Lead
CBV Collection Services
01.2024 - Current
- Lead optimization projects for credit operations workflow systems, handling $500M+ in digital transactions.
- Analyze system bottlenecks, document requirements, and collaborate with IT teams to enhance CRM platform performance.
- Manage enhancements to internal tools and dashboards, contributing to 32% faster case resolution, and 25% faster onboarding.
- Create SOPs, user documentation, and system guides for new process rollouts.
- Support incident management, root-cause analysis, and system troubleshooting in partnership with the technology team.
- Analyzed credit applications to assess risk and ensure compliance with company policies.
- Developed and implemented strategies for improving credit approval processes.
- Developed and implemented project plans utilizing Agile methodologies to enhance efficiency.
- Led cross-functional teams to deliver complex projects on time and within budget.
Digital Transformation Project Coordinator
Ecobank Transnational
01.2020 - 01.2024
- Coordinated delivery of 51+ technology and service improvement initiatives across 43 departments.
- Conducted business analysis, documented requirements, and aligned stakeholders for CRM upgrades and customer experience system improvements.
- Led user acceptance testing (UAT), implementation planning, and change readiness activities for new digital tools.
- Integrated data from multiple banking systems to support CX analytics and service process redesign.
- Collaborated with IT, operations, and compliance teams to strengthen system reliability and reduce service downtime.
- Successfully onboarded over 35,000 new digital banking users through redesigned workflows.
- Managed communication between stakeholders, fostering collaboration and clarity throughout project lifecycles.
- Coordinated project schedules and timelines to ensure timely completion of deliverables.
Project Administrator
Ecobank Transnational
01.2012 - 01.2020
- Handled enterprise system integrations, technology-enhanced process rollouts, and documentation for major organizational projects.
- Developed process maps, workflows, and system guides used across multiple banking teams.
- Coordinated meetings, project scheduling, stakeholder updates, testing cycles, and change control documentation.
- Collaborated with technical teams to maintain data integrity, reporting accuracy, and operational continuity.
- Coordinated project schedules and resources to ensure timely completion of deliverables.
- Managed documentation and reporting for multiple projects, enhancing visibility and accountability.
Education
MBA - Business Administration
Obafemi Awolowo University
MBA Executive - undefined
B.Sc. - Economics
Skills
- Agile Delivery (Scrum, Hybrid)
- IT Project Management
- Business Process Optimization
- Requirements Gathering & Analysis
- SaaS/Cloud Systems
- Workflow Automation
- Risk & Change Management
- Stakeholder Engagement
- Cross-Functional Team Leadership
- Enhancing customer satisfaction
- Documentation (SOPs, WBS, Gantt, RACI)
- Tools: JIRA, Confluence, MS Project, SharePoint, Figma, CRM Systems
Certification
- PMP – Project Management Professional
- PSM – Professional Scrum Master
Timeline
Instructor – Business & Professional Studies (Remote)
Red River College Polytechnic
01.2025 - Current
Process Improvement Project Lead(Remote)
Ayo & Company Chartered Professional Accountant
08.2024 - Current
Process Improvement Project Lead
CBV Collection Services
01.2024 - Current
Digital Transformation Project Coordinator
Ecobank Transnational
01.2020 - 01.2024
Project Administrator
Ecobank Transnational
01.2012 - 01.2020
MBA Executive - undefined
B.Sc. - Economics
MBA - Business Administration
Obafemi Awolowo University