12+ years of IT expertise in Retail, Entertainment, Healthcare, Banking, POS, CRM, and Insurance domains
6+ years of expertise in Project Management and Vendor Management
Extensive use of SDLC, Waterfall, Agile Scrum, and SAFe methodologies
Expertise in Project Lifecycle and Project Management techniques such as critical path analysis, resource loading, and leveling, Gantt/Pert charting, RACI
Creation, management, and maintenance of key deliverables associated with each project: Project Charter, Communication Plan, Management Plan, Risk Register, Change Log, Status Report, RAID Log
Manage team capacity, workloads and project start dates to ensure projects are delivered on time and budget
Review and edit SOP and develop operational readiness review documents
Expertise in using collaboration tools Smartsheet, SharePoint, Project, Teams, Confluence, and Slack
Expertise in using management tools ALM, TFS, Azure ADO, MTM, Clear Quest, Pivotal Tracker, JIRA, JSM, ServiceNow, XRAY, & Spreadsheets
Extensive experience working with groups (QA and Dev) across different geographies and time zones (India, Philippines, Singapore, and South Africa)
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Project Manager - Cybersecurity
Warner Bros Discovery
07.2023 - 04.2024
Highly skilled Project Manager with a consistent track record of successfully delivering intricate projects, meeting deadlines, and achieving project goals
Proficient in team leadership, risk management, and stakeholder collaboration, with a focus on the unique dynamics of the PACSec (Product, Application and Cloud Security) organization
Devoted to ensuring project excellence through thorough planning and meticulous execution in Media
Effectively directed and managed a substantial team of 45+ team members across ten (10) PACSec teams, displaying precision and strong leadership capabilities that streamlined project planning and execution
Facilitated Scrum ceremonies(scratch) Daily Scrum, Backlog Refinement, Sprint Planning, Sprint Reviews, Sprint Retrospectives - Working as servant leader to quickly remove blockers and impediments
Proficiently supported and managed Objectives and Key Results (OKRs) and quarterly goals/deliverables, optimizing scrum ceremonies for heightened operational efficiency
Quickly adapted to the intricacies of diverse teams, intuitively discerning, and addressing their unique requirements for achieving excellence yielding a 15% improvement in overall productivity
Excelled in communication skills, enhanced 20% improvement in task visibility and organizational efficiency, facilitating seamless collaboration, and optimizing workflows cross-functional teams & stakeholders
Demonstrated expertise in efficiently utilizing essential tools, including ServiceNow, Atlassian, Confluence, JSM, and JIRA (Automation) resulting in a remarkable timesaving, cutting down the process from about 60 minutes to just a second
Utilize team feedback and metrics (quality, delivery rate, etc.) to identify areas of opportunity
As a skilled project manager, I have established Scrum methodologies to streamline project processes and manage cross-functional teams of 20+ members
My expertise includes coordinating product release schedules and project roadmaps for Lark App including iOS and Android such as Heart Health, Highmark SSO, Migrations, Highmark Decom etc while ensuring effective communication and training for stakeholders
I adeptly manage change control, risks, and dependencies related to product releases, working closely with Product Management to refine features including Medical Devices such as Blood Glucose monitor, Wearable devices, Blood Pressure monitors, and Cellular devices to better align with partner needs in healthcare AI and Mobile
Facilitated the gathering and documentation of business requirements from 10+ stakeholders resulting in a comprehensive Business Requirements Document, reducing requirement changes by 50%
Implemented project processes from scratch using Agile SAFe methodologies - ART ceremonies, such as PI Planning, Inspect & Adapt workshops, System Demos and Scrum of Scrums
Identified and managed change control, risks and dependencies associated with product releases
Managed the product release process from end to end, ensuring the timely and successful delivery of products and a schedule/roadmap for all phases of a project using Smartsheet and JIRA
Led project execution with defined success metrics, resulting in a 15% increase in project success rate
Conducted Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews
As a proficient project manager, I've delivered advanced partner web integration and dashboard projects, managing complex media asset workflows for Content Management
My expertise involves conducting UAT and Production deployments while offering insights on integration and end-to-end testing
I've also coordinated effectively between onsite and offshore QA teams, ensuring seamless project execution across diverse time zones in Media
Partner Web Integration, dashboards, vendor management for ABC Television Group
Expertise in leading complicated media asset workflows going through multiple applications
Collaborated with QA team (UAT) to develop and implement a comprehensive testing strategy, resulting in improved application quality and reliability, reducing production defects by 20%
Assisted in drafting user stories for the workflows in JIRA and audited offshore testing approach, progress, and execution of Quality
Utilized Smartsheet and ServiceNow for project management
As a focused project manager, I have excelled in creating and sustaining vital UAT documentation to enable successful project outcomes
My collaborative approach with various stakeholders has allowed for a seamless platform for business users to conduct UAT
In addition, I have effectively managed system deployments and readiness activities, while maintaining responsibility for project status and defect tracking
My contributions also include the development of regression script libraries, promoting testing scalability across diverse projects in Banking
Developed and maintained vital UAT documentation to ensure the proper structure is applied to enable project success (i.e., UAT Kick-off, UAT Planning, etc for GL, AM, and AP modules)
Managed systems Deployment/Cutover and Readiness activities
I have spearheaded the testing efforts for a digital Kids OTT app, guiding a diverse team of test engineers towards exceptional product delivery
By developing comprehensive testing procedures and effectively managing risks and issues, I have ensured optimal release scope, schedule, and quality
My expertise extends to leading crucial meetings and reviews, as well as coordinating Go-Live activities and vendor management, to guarantee seamless product deployment in Media
Led and managed the test efforts for a digital product – a Kids OTT app (included videos, games, books, and activities)
Developed procedures for effective end-to-end testing, A/B testing, SIT, and UAT
In this role, I have effectively collaborated with business stakeholders to build user stories for CMS, utilizing TFS extensively for sprint planning and testing
I have implemented comprehensive test plans for various product suites, ensuring adherence to HIPAA standards and transactions and Epic EHR modules
My experience includes managing deployments
Additionally, I have adeptly documented and reported defects, contributing to a seamless project delivery process in healthcare
Collaborated with the Business to gather requirements to build user stories for Epic EHR
Leveraged TFS for sprint planning, creating test cases, executing test cases, and logging bugs Product Suite - Meditrac, Perfect Claim, Uniflow, HIPAA Gateway, HSP Admin, & Doc Transporter
Validated HIPAA Transactions and Code Sets Standards according to the test scenarios such as 270/271, 276/277, 837/835 transactions and Claims, Members, Subscriber, Offices, and Vendors
Managed deployments with Azure DevOps
Experienced working with SOAP UI, Cloud application and Footprints (Service Desk)
With a solid foundation in Agile methodology, I have demonstrated expertise in various aspects, such as sprint planning, poker, and retrospectives
Additionally, I possess experience in working with multiple web browsers and conducting accessibility testing, as well as native app testing, to ensure comprehensive coverage in Banking
Extensively worked on various web browsers, which include IE, Firefox, Chrome & Mac OS Safari using breakpoints involved in Accessibility testing and Native app testing
Environment: MS Office Suite, JavaScript, JIRA, Agile, Mobile, Web services, JAWS, Mercury Quality Center, SharePoint, Scrum
Sport Presenter - Newshub Live at 6 at Newshub/Warner Bros Discovery/Warner Bros DiscoverySport Presenter - Newshub Live at 6 at Newshub/Warner Bros Discovery/Warner Bros Discovery
Security Officer/Back-Up Supervisor (Lieutenant) at Warner Bros. Discovery Global SecuritySecurity Officer/Back-Up Supervisor (Lieutenant) at Warner Bros. Discovery Global Security