Rachana Jadhav
Customer Services Representative
Toronto,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Seeking challenging position to learn and utilize extensive background in customer service and there by provide highest level of services to the organization.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Ontario Place Corporation
Toronto, ON
08.2023 - 08.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times
- Utilized customer service software to manage interactions and track customer satisfaction
- Handled customer inquiries and suggestions courteously and professionally
Data Analyst
Tata Consultancy Services
Mumbai, India
03.2017 - 05.2023
- Conducted thorough reconciliations of medical databases to ensure accuracy and consistency in client billings.
- Performed quality checks on healthcare data, identifying and resolving discrepancies to maintain data integrity.
- Generated comprehensive reports on key performance indicators (KPIs), analyzing trends and variances to support strategic decision-making.
- Collaborated with internal teams and clients to understand data requirements and deliver actionable insights.
- Developed and maintained documentation for data analysis processes, ensuring transparency and reproducibility.
- Provided support for ad-hoc data analysis projects, delivering timely and accurate results to stakeholders.
- Assist in coordination of data entry on clinical research studies/clinical trials and configure reporting rules as per regulations.
Medical Safety Specialist
Cognizant Technology Solutions Ltd
Mumbai, India
05.2014 - 02.2017
- Responded to drug information queries from patients, healthcare providers, and pharmacists, providing accurate and timely information on medications, dosages, side effects, and interactions.
- Managed patient registration process, collecting and entering demographic information, insurance details, and medical history into system with high level of accuracy and confidentiality.
- Processed insurance claims for medical services rendered, verifying patient eligibility, coverage, and benefits, and resolving any discrepancies or denials to ensure timely reimbursement.
- Handled client billings, including invoicing, payment processing, and reconciliations, ensuring accuracy and adherence to billing policies and procedures.
- Aided and guidance to patients regarding billing inquiries, insurance coverage, and payment options, addressing concerns and resolving issues to ensure patient satisfaction.
- Collaborated with healthcare providers, pharmacists, insurance companies, and other stakeholders to coordinate patient care, resolve billing disputes, and streamline communication processes.
- Maintained detailed records of patient interactions, inquiries, and resolutions, ensuring compliance with regulatory requirements and data security standards.
Customer Service Representative
ICICI Bank
Mumbai, India
01.2014 - 04.2014
- Provided daily banking product assistance to clients through various communication channels including phone calls, emails, and chat support.
- Assisted clients with account opening procedures, ensuring compliance with bank policies and regulatory requirements.
- Addressed customer inquiries, concerns, and complaints regarding banking services, policies, and procedures, striving for timely resolution and customer satisfaction.
- Collaborated with other departments to resolve complex customer issues and escalate when necessary.
- Maintained accurate records of customer interactions and transactions, ensuring confidentiality and data security.
- Participated in training sessions to stay updated on banking products, services, and industry regulations.
Education
Bachelor of Pharmacy -
University of Mumbai
Mumbai, India 01.2010 - 01.2014
Skills
Effective Communicator
undefinedTimeline
Customer Service Representative
Ontario Place Corporation
08.2023 - 08.2023
Data Analyst
Tata Consultancy Services
03.2017 - 05.2023
Medical Safety Specialist
Cognizant Technology Solutions Ltd
05.2014 - 02.2017
Customer Service Representative
ICICI Bank
01.2014 - 04.2014
Bachelor of Pharmacy -
University of Mumbai
01.2010 - 01.2014
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