Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Timeline
Generic

RACHAEL WIRTZ

Vancouver,BC

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive experiences. Knowledgeable Student talented at learning quickly and adding value to any team. Strong history of successful projects using leadership, communication and teamwork to complete tasks. Solid academic achievement paired with demonstrated commitment and integrity.

Overview

7
7
years of professional experience

Work History

Server

The Fernwood Inn
Victoria, British Columbia
08.2021 - 12.2023
  • Engaged customers in friendly conversation to keep the mood in the bar light, fun, and friendly
  • Engaged in a high-paced environment while keeping quality of service high
  • Knowledgeably recommend menu items based on customers' needs and preferences, including upselling of specific drinks and food items
  • Extensive critical thinking and evaluation capabilities
  • Highly organized and experienced to take on a large section of tables.

Lounge Server, Bartender

MKT Restaurant
Edmonton, Alberta
05.2020 - 12.2020
  • Creates drinks upon order by customers including those that are special requests
  • Delivering beverages and food in a timely manner
  • Assists servers when taking customer orders and makes menu recommendations
  • Ability to manage stress under high-pressure environments.

Brand Ambassador

Organika
Edmonton, Alberta
11.2017 - 08.2019
  • Provided utmost customer service with extensive knowledge of Organika's health products
  • Communicated information to customers about product quality, value and style
  • Cultivated and sustained positive working relationships with customers and staff members of Organika
  • Provide feedback in detailed reports of products sold and inventory used
  • Helped customers select products that best fit their personal needs.

Server, Bartender, and Cash Management

Mercer Tavern
Edmonton, Alberta
08.2016 - 08.2019
  • Thorough knowledge of menu offerings, including food, spirits, and wine pairings
  • Success at multitasking while remaining professional and courteous in fast-paced environments
  • Dedicated to ensuring customer satisfaction by remaining accessible and friendly
  • Extensive mathematical and accounting skills
  • Exceptional ability to manage cash expenditures
  • Manage cashouts and logout responsibilities.

Education

Associate of Arts - Psychology

Camosun College - Psychology And Sociology Major
Victoria, BC
06.2024

Bachelor of Arts - Psychology

University of British Columbia
Vancouver, BC

Some College (No Degree) - Holistic Nutrition

Canadian School of Natural Nutrition
Edmonton, AB

Some College (No Degree) - Pre Health Sciences

Confederation College
Fort Frances

High School Diploma -

Fort Frances High School
Fort Frances, ON

Skills

  • Guest Engagement
  • Positive and professional
  • Sales expertise
  • Dining crew workflow optimization
  • Professional Appearance
  • Menu knowledge
  • Relationship Management
  • Liquor, wine, and food service
  • Data Analysis
  • Prioritizing and Planning
  • Strong interpersonal skills
  • Data-driven decision-making
  • Research and analysis
  • Computer Skills
  • Reading Comprehension
  • Positive Attitude

References

Professional

  • Mike Colwell, General Manager, Fernwood Inn, Victoria, BC, (250)889-6582
  • Zachary King, Food and Beverage Manager, Craft, Edmonton, AB, (780)667-7141

Academic

  • Michael Pollock, Psychology Instructor, Camosun College, Victoria, BC, (250)370-3111
  • Tara Tudor, Anthropology Instructor, Camosun College, Victoria, BC, (250)370-3394

Volunteer Experience

  • Greater Edmonton Animal Rescue Society
  • Salvation Army
  • Flu Shot Clinic
  • Social Media Marketing
  • The Mustard Seed
  • BeYOUtiful Foundation

Timeline

Server

The Fernwood Inn
08.2021 - 12.2023

Lounge Server, Bartender

MKT Restaurant
05.2020 - 12.2020

Brand Ambassador

Organika
11.2017 - 08.2019

Server, Bartender, and Cash Management

Mercer Tavern
08.2016 - 08.2019

Associate of Arts - Psychology

Camosun College - Psychology And Sociology Major

Bachelor of Arts - Psychology

University of British Columbia

Some College (No Degree) - Holistic Nutrition

Canadian School of Natural Nutrition

Some College (No Degree) - Pre Health Sciences

Confederation College

High School Diploma -

Fort Frances High School

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