Rachael Wilcox
Edmonton,Canada
Summary
Organized and dedicated Server, Bartender, and Office/Admin employee with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bartender
Anejo Restaurant
Edmonton, AB
01.2024 - Current
- Crafted high-quality cocktails during high volume hours.
- Using complex drink recipe knowledge to make every guest experience special
Office Manager
Anejo Restaurant
Edmonton, AB, Canada
01.2024 - Current
- Office and Administration duties including on-boarding and off boarding staff, pay stub access, invoicing, tracking cash etc
Bartender
The Buckingham on Whyte
Edmonton, AB, Canada
01.2020 - Current
- Executed bartending duties with precision and rapid service on weekend nights.
- Completing closing duties including cash balancing, liquor inventory and cleanliness duties in a timely manner with attentive care.
Server/Bartender
Broadmoor Golf Club
Sherwood Park, AB, Canada
04.2023 - 10.2023
- Employed during the peak summer dates to work clubhouse and patio
- Also acquired banquet serving skills for up to 180 people
- Cultivated warm relationships with regular customers.
Server/Bartender
Longshotz Golf
Sherwood Park, AB, Canada
03.2022 - 04.2023
- Indoor golf simulator with a bar and full restaurant attached
- Full knowledge of golf simulators and settings (including updates as they happen)
- Was able to help guests learn how to use the simulators and adjust settings as well as give exceptional service for large party events and regular dine-in guests.
Bartender
Local Public Eatery
Sherwood Park, AB, Canada
11.2018 - 03.2022
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Server and Hostess
Chili's Grill & Bar
Edmonton, AB, Canada
03.2014 - 10.2018
- Skillfully promoted items on the beverage list and weekly restaurant specials
- Served several large party reservations at once
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Sustained order in the lounge and dining room
Line Cook
Chili's Grill & Bar
Edmonton, AB, Canada
03.2013 - 10.2017
- Followed all safety and sanitation policies when handling food and beverages to uphold proper health standards
- Prepared and served quality dishes
- Worked part-time hours in the kitchen
Education
High School Diploma - COMMUNICATION
J. Percy Page High School
Edmonton, AB01.2017
Skills
- Banquet Experience
- Restaurant Experience
- Serving Experience
- Bartending
Languages
English
Certification
ProServe
Additional Information
In having a diverse set of skills from the restaurant industry, I would make a great addition to any professional service environment.
Highlighting my abilities in task management, protocols, data entry, schedule organization, and guest satisfaction, I look forward to applying those skills in a new setting! I can confidently and quickly adapt to many environments.
Who doesn’t love trying and learning something new?
Timeline
Bartender
Anejo Restaurant
01.2024 - Current
Office Manager
Anejo Restaurant
01.2024 - Current
Server/Bartender
Broadmoor Golf Club
04.2023 - 10.2023
Server/Bartender
Longshotz Golf
03.2022 - 04.2023
Bartender
The Buckingham on Whyte
01.2020 - Current
Bartender
Local Public Eatery
11.2018 - 03.2022
Server and Hostess
Chili's Grill & Bar
03.2014 - 10.2018
Line Cook
Chili's Grill & Bar
03.2013 - 10.2017
High School Diploma - COMMUNICATION
J. Percy Page High School