Rachael Ung
Dublin
Summary
Food service leader with expertise in high-volume operations and team development. Drives store performance at Boba Guys through effective sales reporting, staff training, and operational management. Recognized for mentoring teams and upholding exceptional service standards while ensuring efficient operations.
Overview
4
4
years of professional experience
Work History
Child Nutrition Assistant
Hayward Unified School District
Hayward
04.2024 - Current
- Support high-volume meal preparation and service for ~700 students daily, ensuring compliance with food safety, nutrition standards, and portion control requirements.
- Prepare and serve nutritious meals according to approved menus, recipes, and district dietary guidelines.
- Educate students on healthy eating habits and basic nutrition, reinforcing the importance of balanced meals in a school setting.
- Collaborate with kitchen staff and school administrators to maintain efficient service flow during peak meal periods.
- Maintain sanitation, inventory organization, and accurate meal and production records to support consistent daily operations.
Assistant Store Manager
Boba Guys
San Ramon
08.2023 - Current
- Lead day-to-day store operations to meet financial, operational, and hospitality goals, including inventory management, and staff scheduling.
- Manage, coach, and develop a team of Bobaristas and Shift Leads through onboarding, training, and performance feedback.
- Generate weekly sales reports, and communicate regularly with upper management to guide operational improvements.
- Oversee guest experience, addressing feedback to ensure consistent quality and satisfaction.
- Coordinate and execute seasonal promotions, including staff training, and visual merchandising, to drive engagement and sales.
- Maintain compliance with safety, health, security, and cash-handling procedures to protect store assets.
Store Manager
Teabo Cafe
Davis
08.2022 - 08.2023
- Oversaw daily store operations, including staffing, scheduling, inventory, and cash handling.
- Led onboarding and training for baristas and shift supervisors, enhancing team performance.
- Analyzed sales and cost data to assist with inventory decisions and profitability goals.
- Managed social media marketing initiatives, boosting brand visibility and customer interaction.
- Collaborated with team and owner to design seasonal menus and promotions for holidays.
Supervisor
ASUCD Coffee House
Davis
09.2021 - 07.2022
- Supervised front-of-house operations in a high-volume campus café.
- Mentored and trained student staff on food service, cleanliness, and customer service practices.
- Communicated with back-of-house staff to ensure timely restocking, and smooth operations.
- Reported to student managers and managers on team performance and operational needs.
- Assisted with opening and closing, and maintaining the cleanliness of service areas.
Education
Bachelor of Science - Clinical Nutrition
University of California, Davis
Davis, CA06-2022
Skills
- Food safety management
- Mass food service expertise
- Inventory control
- Staff training and development
- Sales analysis
- Team leadership
Timeline
Child Nutrition Assistant
Hayward Unified School District
04.2024 - Current
Assistant Store Manager
Boba Guys
08.2023 - Current
Store Manager
Teabo Cafe
08.2022 - 08.2023
Supervisor
ASUCD Coffee House
09.2021 - 07.2022
Bachelor of Science - Clinical Nutrition
University of California, Davis