Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
AdministrativeAssistant
Rachael Tattersall

Rachael Tattersall

Ottawa,Canada

Summary

Results-driven Events Coordinator and Quality Assurance professional with over 8 years of experience in event planning and financial management. Successfully coordinated major church events and managed multi-stakeholder projects while implementing process improvements in healthcare, accounting, and religious sectors. Expertise in vendor coordination, budget management, and regulatory compliance, complemented by strong analytical skills in database administration and financial reporting. Proven ability to lead cross-functional teams, enhance operational efficiency, and deliver exceptional customer service while upholding quality standards.

Overview

8
8
years of professional experience

Work History

Events Coordinator and Administrator

Local Church
Ottawa, ON
02.2025 - Current
  • Planned, coordinated, and executed major church events and weekly services, managing budgets, venues, vendors, and volunteer teams
  • Served as primary liaison with external partners and third-party organizations for collaborative events
  • Maintained online calendars and provided administrative support to ministry leaders across multiple departments
  • Provided direct administrative support to Lead Pastors on strategic projects and church operations
  • Maintained regular communication with pastoral and office staff to ensure seamless workflow and problem resolution
  • Facilitated communication between team leads, volunteers, staff, and external vendors to ensure project clarity and follow-through
  • Collaborated with creative and social media teams to coordinate event marketing and promotional timelines
  • Optimized church management systems, including Planning Center, Asana, and database administration
  • Managed email campaigns, event registrations, RSVP tracking, and contact record maintenance
  • Developed and implemented new processes to improve organizational efficiency and volunteer coordination

Team Lead, Quality Assurance

Bench Accounting
02.2024 - Current
  • Developed a high-performing quality assurance team for US small business clients, managing evaluations and targeted training programs.
  • Executed performance management initiatives using KPI dashboards to enhance service delivery and set measurable goals.
  • Architected performance measurement systems, including quality scorecards and compliance tracking frameworks to meet IRS standards.
  • Authored documentation libraries with SOPs and compliance guidelines, focusing on IRS tax regulation adherence.
  • Designed onboarding programs for new quality team members, delivering structured training and ongoing coaching.
  • Orchestrated collaboration with Operations teams to develop tools that optimized service delivery efficiency.
  • Provided strategic leadership during organizational transformations, maintaining team morale throughout restructuring initiatives.
  • Aligned quality objectives with company vision by translating executive directives into actionable strategies.

Lead Associate, Quality Assurance

Bench Accounting
08.2021 - 01.2024
  • Designed and executed comprehensive training programs for 12 new associates annually, covering company policies and role-specific competencies.
  • Established peer mentorship program with daily check-ins and weekly training sessions over six months to enhance professional development.
  • Organized monthly strategic focus groups with 21 stakeholders to improve communication and align objectives.
  • Managed multiple high-priority projects while maintaining daily operations, ensuring timely delivery and quality standards.
  • Conducted weekly team meetings and one-on-one sessions to strengthen relationships and address operational challenges.
  • Reviewed monthly bookkeeping packages for accuracy, identifying discrepancies and ensuring compliance with accounting standards.
  • Prepared year-end financial documentation for tax filing, coordinating with external professionals for timely submission.

Quality Associate

Bench Accounting
09.2020 - 08.2021
  • Reviewed monthly bookkeeping packages for consistency and accurate transaction categorization for US small businesses.
  • Prepared year-end financial packages to facilitate tax filing.
  • Maintained knowledge of current IRS tax guidelines and best practices in US bookkeeping.
  • Provided proactive support to team members, boosting overall productivity.

Conference/Event Assistant

Royal College of Physicians and Surgeons of Canada
Ottawa, ON
05.2018 - 01.2020
  • Developed standardized communication protocols for vendor coordination, reducing miscommunication incidents.
  • Coordinated multi-stakeholder scheduling across time zones, creating searchable archives of meeting minutes.
  • Managed databases and automated reporting systems for event coordination, implementing quality control procedures.
  • Established protocols for speaker relations, collaborating with marketing to ensure accurate promotional materials.
  • Led mobile application development from requirements definition to beta testing, managing timelines and budgets.
  • Supported procurement by preparing RFP documentation and evaluating vendor proposals for future planning.
  • Enhanced revenue through sponsorship development by identifying partners and coordinating logistics setup.
  • Conducted research to create performance reports and established digital knowledge management systems.

Spa Experience Coordinator

Fairmont Banff Springs Hotel
Banff, AB
07.2017 - 05.2018
  • Delivered exceptional customer service by greeting clients and resolving complaints effectively.
  • Managed high-volume telephone operations, answering calls promptly and transferring inquiries accurately.
  • Provided comprehensive facility information through client tours and distribution of promotional materials.
  • Coordinated appointment scheduling using booking software to optimize time slots and confirm appointments.
  • Maintained regulatory compliance by updating client files and documenting reports per provincial regulations.
  • Participated in team communication through meetings, training sessions, and sharing best practices.
  • Educated clients on treatment options, aftercare, and contraindications based on individual needs.
  • Generated revenue by identifying upselling opportunities and promoting packages while tracking performance metrics.

Education

1-year Post Graduate Certificate - Event Management

Algonquin College of Applied Arts And Technology
Ottawa, ON
01.2017

2-year Diploma - Hospitality Management in Hotel and Restaurant

Algonquin College of Applied Arts And Technology
Ottawa, ON
01.2016

Skills

  • Event planning and logistics
  • Budget and financial management
  • Vendor coordination and negotiation
  • Project management and execution
  • Database administration and analysis
  • Marketing strategy development
  • Customer service excellence
  • Team leadership and collaboration
  • Problem solving and critical thinking
  • Effective communication skills
  • Strategic planning and implementation
  • Time management and prioritization
  • Process improvement initiatives
  • Tax preparation and compliance
  • Regulatory adherence and reporting
  • Stakeholder engagement and communication

Languages

English
Native/ Bilingual
French
Professional

References

References available upon request.

Timeline

Events Coordinator and Administrator

Local Church
02.2025 - Current

Team Lead, Quality Assurance

Bench Accounting
02.2024 - Current

Lead Associate, Quality Assurance

Bench Accounting
08.2021 - 01.2024

Quality Associate

Bench Accounting
09.2020 - 08.2021

Conference/Event Assistant

Royal College of Physicians and Surgeons of Canada
05.2018 - 01.2020

Spa Experience Coordinator

Fairmont Banff Springs Hotel
07.2017 - 05.2018

1-year Post Graduate Certificate - Event Management

Algonquin College of Applied Arts And Technology

2-year Diploma - Hospitality Management in Hotel and Restaurant

Algonquin College of Applied Arts And Technology

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