Rachael R. Franks
Grand Terrace
Summary
Experienced Customer Service Oriented Professional Multi-faceted Administrative and Management Professional with exceptional customer service and conflict resolution experience, and an eagerness to learn and contribute in a meaningful way. Effective communicator and problem solver with ability to perform under pressure situations. Capable administrative support professional able to perform under pressure.
Overview
20
20
years of professional experience
Work History
Poker Player Hostess
Self Employed
11.2017 - Current
- Player Relations, customer service
- Develops and maintains working relationships with players
- Manage player schedules
- Hire outside vendors (executive chefs, Waitresses, Massage Therapists, Poker Dealers)
Discharge Planner
Huntington Beach Hospital
06.2016 - 04.2017
- Assist with Case Management referrals and authorizations
- Completes initial discharge planning assessments
- Develops and maintains working relationships with outside facilities and vendors; i.e
- Ambulance companies, Skilled Nursing Facilities, Durable Medical Equipment companies
- Manages the schedule for In Services for the department
Community Liaison/Volunteer Coordinator
Relevant Church
05.2015 - 02.2016
- Coordination of Community Outreach Programs
- Developed youth job program with City of Riverside
- Oversight of Day-to-Day management of Resale Boutique, a 501c3 corporation
- Recruiting and training of staff and volunteers
- Marketing, including Social Media to attack donations as well as customers
- Networking with local businesses to build relationships and facilitate worker job placement after completion of work experience program
Owner
Riptide Recovery
11.2004 - 01.2016
- Carefully verified and maintained accurate client case files
- Investigated all leads
- Provided timely updates and accurate reports according to policies and guidelines
- Minimized risk through proper operation of equipment and workflow following laws and company policies
- Hired and trained staff
- Marketing and Business Development
Education
GENERAL EDUCATION DIPLOMA -
Chino High School
Chino, CA01.1992
Skills
- Strategic thinking
- Exceptional Customer Service
- Strong Conflict resolution
Timeline
Poker Player Hostess
Self Employed
11.2017 - Current
Discharge Planner
Huntington Beach Hospital
06.2016 - 04.2017
Community Liaison/Volunteer Coordinator
Relevant Church
05.2015 - 02.2016
Owner
Riptide Recovery
11.2004 - 01.2016
GENERAL EDUCATION DIPLOMA -
Chino High School
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