Rachael Pace
Hamilton
Summary
Experienced administration professional experienced optimizing productivity, efficiency and service quality across various different work environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Skedaddle Humane Wildlife Control
06.2022 - Current
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Proficiency in Salesforce, Moneris, Helcim
- Investigated and resolved accounting, service and appointment concerns.
- Responded proactively and positively to rapid change.
- Cross-trained and backed up other customer service managers.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Escalated complicated customer account issues to supervisors and help desk workers.
Paralegal Intern
Corsetti Paralegal
04.2020 - 06.2020
- Specializing in landlord and tenant matters
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
- Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
- Revised and finalized letters, briefs, and memos.
- Collaborated with attorneys to develop strategies for each case.
- Reviewed Deed of Trust, Title Commitment, and prior bankruptcies documents.
- Prepared various exhibits for attorneys for public meetings, zoning commission meetings, and legal resolutions.
Paralegal Intern
Sumit Tangri Law Group
11.2019 - 03.2020
- Conducted detailed client intakes and entered information into company database.
- Prepared legal briefs, motions, and pleadings.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Conferred with clients and other involved parties to gather and track case information.
- Edited and proofread legal documents to verify accuracy.
- Prepared various exhibits for attorneys for public meetings, zoning commission meetings, and legal resolutions.
- Produced legal documents such as briefs, pleadings and appeals.
- Contacted witnesses to testify under oath at court hearings.
- Developed polished motions and briefs to support litigation processes and court proceedings.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Created weekly, monthly, and quarterly expense reports.
- Communicated pertinent information to clients via phone, email, and mail.
- Researched statutes, decisions, legal articles, and codes.
Holistic Wellness Counselor
White Flame Candle Company
10.2016 - 09.2019
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Built strong relationships with members to promote health, wellness and available services.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Sales Associate
Mark’s Work Wearhouse Canada
10.2019 - 10.2020
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Graduate Certificate - Marketing And Advertising
Mohawk College
Hamilton, ON06-2023
Graduate Certificate - Paralegal Studies
Mohawk College
Hamilton, ON10-2020
Graduate Certificate - Tribunal Practice And Procedures
George Brown College
Toronto, ON08-2020
J.D. - Law
Queen's University
Kingston, ON05-2019
GED -
Mohawk College
Hamilton, ON10-2015
Skills
- Scheduling/dispatching appointments with commercial and residential clients
- Inbound/outbound/cold calling
- Staff training
- Data collection for marketing/advertising results
- Payment processing (proficiency in Moneris and Helcim)
- Dispute resolution
- Proficiency in Microsoft Teams, Salesforce as well as Canlii and other softwares related to different streams of business
Accomplishments
- Participated and helped organize the Ontario Law Enforcement Torch Run for Special Olympics (2017)
- Helped organize the LGBTQ2+ College Fundraiser for youth (2018)
Languages
English
Native or Bilingual
French
Professional Working
Japanese
Native or Bilingual
Timeline
Customer Service Representative
Skedaddle Humane Wildlife Control
06.2022 - Current
Paralegal Intern
Corsetti Paralegal
04.2020 - 06.2020
Paralegal Intern
Sumit Tangri Law Group
11.2019 - 03.2020
Sales Associate
Mark’s Work Wearhouse Canada
10.2019 - 10.2020
Holistic Wellness Counselor
White Flame Candle Company
10.2016 - 09.2019
Graduate Certificate - Marketing And Advertising
Mohawk College
Graduate Certificate - Paralegal Studies
Mohawk College
Graduate Certificate - Tribunal Practice And Procedures
George Brown College
J.D. - Law
Queen's University
GED -
Mohawk College
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