Rachael Oyenola
Cohoes,,NY
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Saint Anne Institution
04.2024 - Current
- Provide Tier 1 technical support to over 100 users, resolving hardware, software, and connectivity issues across Windows and Mac platforms.
- Monitor system logs and escalated security alerts to senior analysts.
- Assist with onboarding/offboarding processes, including Active Directory user management and access provisioning.
Office Assistant
Business Advisory Office, University at Albany
09.2021 - 05.2025
- Managed and organize confidential student records with accuracy and discretion.
- Helped with mail distribution, ensuring timely pickup and delivery.
- Assisted students by providing clear directions and guidance for academic advising appointments.
Intern
Universal Central Host Ucenth LLC
09.2023 - 12.2024
- Assisted in network troubleshooting, including TCP/IP configuration and VPN support.
- Documented technical procedures and created step-by-step knowledge base articles for end-users.
- Supported the implementation of antivirus software and endpoint security tools across 50+ devices.
Education
M.S. - Digital Forensic and Cybersecurity
University At Albany-State University of New York
05.2026
Bachelor of Arts - Business Administration
University At Albany-State University of New York
Skills
- Cyber Security: Risk Management CIA Port Scanning Vulnerability Assessment & Scanning Log Analysis
- Networking & Firewall: Wireshark Firewall Rules OSI Model
- Reporting: Evidence and Investigation Report Standard Operating Procedures
- Basic Scripting: Python
- Back-End Web Development & Systems: JavaScript HTML CSS
- Word Processing, Presentation & Spreadsheets: MS Word MS PowerPoint MS Excel
- Other Language: Yoruba
Certification
- Security+: In Pending
- Network+: In Pending
- Pre-Security
EXTRACURRICULAR ACTIVITIES
Program Lead | Women in Cybersecurity (WiCyS)
(August 2023 - Present)
- Coordinate and assist in organizing networking events, technical workshops, and professional development opportunities.
- Support initiatives aimed at empowering and advancing women in the cybersecurity field.
- Collaborate with members and partners to foster a more inclusive cybersecurity community.
Office Assistant | Community Service (RSSW)
(August 2023 - December 2024)
- Provided administrative and logistical support for community service initiatives.
- Assisted with scheduling, documentation, and communication between students and program coordinators.
- Guided students in finding relevant volunteer opportunities and encourage active community engagement to enhance their personal and professional networks.
Timeline
IT Support Specialist
Saint Anne Institution
04.2024 - Current
Intern
Universal Central Host Ucenth LLC
09.2023 - 12.2024
Office Assistant
Business Advisory Office, University at Albany
09.2021 - 05.2025
M.S. - Digital Forensic and Cybersecurity
University At Albany-State University of New York
Bachelor of Arts - Business Administration
University At Albany-State University of New York
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