Rachael Ohene-Konadu
CBI Home Health
Ottawa,ON
Work Preference
Work Type
Full TimePart TimeContract WorkVolunteerSeasonal Work
Location Preference
RemoteOn-SiteHybrid
Location:
Ottawa, ONToronto, ON
Open to relocation:
Yes
Minimum Desired Compensation
$45000/yr
Important To Me
Career advancementWork-life balanceFlexible work hoursPersonal development programsWork from home optionPaid time offHealthcare benefitsCompany Culture
1
Language
9
Years of experience
Experienced Direct Support Specialist with strengths in behavior management, de-escalation, and client documentation. Known for calm crisis response, compassionate support, and building trusted client relationships.
Work History
Direct Support Specialist
3 Years 6 Months- Implemented individualized service plans with consistency and attention to detail.
- Maintained accurate records for services, incidents, and client progress.
- Responded calmly to behavioral concerns, ensuring safe, supportive environments.
- Adapted support approaches to meet changing client needs and routines.
- Provided a safe and supportive environment, closely monitoring client behaviors and intervening as necessary.
- Administered medication to clients according to prescribed schedules, ensuring proper dosage and adherence to guidelines.
- Collaborated with interdisciplinary team members to develop comprehensive care plans addressing clients'' unique requirements.
- Managed challenging behaviors effectively through de-escalation techniques and non-violent crisis intervention strategies when necessary.
- Coordinated transportation arrangements for clients both independently or utilizing agency-provided vehicles as needed for appointments or outings.
- Facilitated community integration for clients by accompanying them to various events and outings, fostering social connections.
- Utilized effective time management skills to balance competing priorities and ensure all clients received consistent, high-quality support.
- Maintained detailed records of client progress, sharing updates with relevant parties during regular meetings.
- Increased client safety through continuous assessment of potential risks within the home environment and implementing preventative measures accordingly.
- Monitored client behavior and documented observations for care planning.
- Assisted with medication reminders, following prescribed support protocols.
- Supported daily living activities, promoting client independence and dignity.
- Entrusted to handle confidential and sensitive situations in a professional manner.
- Delivered comprehensive, client-focused care by maintaining up-to-date knowledge of each individual''s specific health concerns and modifying support strategies accordingly.
Administrative Assistant
11 Months- Managed executive calendars, meeting schedules, and appointment coordination for smooth daily operations.
- Coordinated board meetings, logistics, and minute distribution with consistent attention to detail.
- Drafted correspondence, reports, and memos using accurate office records and chamber templates.
- Maintained filing systems, member records, and confidential documents for quick retrieval.
- Responded to phone and email inquiries, providing timely support to members and stakeholders.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported database updates, document circulation, and follow-up actions to improve administrative efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Assisted coworkers and staff members with special tasks on a daily basis.
Teacher Assistant
11 Months- Reinforced lesson concepts through one-on-one and small-group student support.
- Adapted instructional materials to match student needs and learning levels.
- Monitored classroom behavior, redirecting students and maintaining orderly learning environment.
- Supported lead teacher with lesson preparation, classroom materials, and daily instructional activities.
- Assisted with attendance, records, and classroom documentation accuracy.
- Organized supplies and learning resources to improve classroom efficiency.
- Communicated student concerns to the teacher, supporting consistent classroom follow-up.
- Coordinated transitions, routines, and activity setup to keep the classroom schedule on track.
- Improved student comprehension by implementing innovative teaching methods and incorporating visual aids in lessons.
- Enhanced students'' critical thinking skills through problem-solving activities and group collaboration exercises.
- Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
- Increased student engagement with dynamic lesson plans designed to accommodate diverse learning styles.
Intern
1 Month- Researched advocacy topics, summarizing findings for staff review and planning.
- Drafted outreach materials, aligning messaging with organizational mission and audience needs.
- Scheduled meetings, prepared agendas, and tracked follow-up items for timely completion.
- Coordinated intern workflow, maintaining organized records and supporting daily program operations.
- Supported community engagement efforts by assisting with correspondence and event preparation.
- Participated in workshops and presentations related to projects to gain knowledge.
- Created and managed project plans, timelines and budgets.
- Generated reports detailing findings and recommendations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Contributed to a positive work environment by actively participating in team-building activities.
- Facilitated smoother communication channels by organizing regular team meetings.
- Sorted and organized files, spreadsheets, and reports.
Education
Diploma - Personal Support Worker
Bachelor of Arts - Social Work
High School Diploma
Skills
Client documentation
Documentation management
Personal care assistance
Client transportation
Behavior management
Risk assessment
De-escalation
Behavior management
Adaptability
Problem-solving
Relationship management
Active listening
Crisis response
Languages
English
Full Professional
Timeline
Direct Support Specialist
CBI Home Health
04.2023 - CurrentRead More
Administrative Assistant
Ghana National Ghana Chamber of Commerce and Industry
09.2018 - 08.2019Read More
Teacher Assistant
Amandi STL Foundation
09.2017 - 08.2018Read More
Intern
Right to Be Free
07.2017 - 08.2017Read More
New Brunswick Community College
Diploma from Personal Support Worker
Read More
University of Ghana
Bachelor of Arts from Social Work
Read More
Agogo Collins Senior High School
High School Diploma
Read More