Rachael Moya
Bakersfield
Summary
Results-driven leader with a strong track record in team development and sales growth. Expertise in coaching employees and optimizing operations to exceed sales targets and enhance customer service. Committed to leveraging leadership skills to foster a high-performing team environment as a Store Manager.
Overview
15
15
years of professional experience
Work History
ASSISTANT MANAGER
SEPHORA
Bakersfield
10.2023 - Current
- Hired top talent and developed training programs to enhance team skills and performance.
- Supervised daily operations including scheduling shifts, assigning duties.
- Supported team in delivering exceptional customer service and product knowledge.
- Facilitated communication between management and team members, improving collaboration and teamwork.
- Analyzed sales trends to guide merchandising decisions and align stock levels with customer demand.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Delegated work to staff, setting priorities and goals.
- Achievements: 2023 store achieved sales volume goal, 2024 store achieved sales volume goal and made all four field objectives.
STORE MANAGER
STARBUCKS
11.2020 - 10.2023
- Managed a team a team of 35 partners, 1 ASM and 4 SSV.
- Monitored sales performance to identify areas for improvement, informing strategies that targeted specific growth opportunities.
- Developed talent for improved team performance and success.
- Coached and mentored new employees on company policies and procedures, enhancing their integration and compliance.
- Liaised between managers and employees, communicating concerns and expectations to appropriate parties.
- Assisted with recruiting efforts by interviewing prospective candidates for open positions.
- Fostered a culture of warmth and belonging by building trust and respect among partners, improving team cohesion and morale.
STORE MANAGER
CARTER'S
01.2011 - 11.2020
- Exceeded expectation in doubling stores volumes and increasing all KPIs by coaching and redirecting in the moment and focusing on recognition.
- Analyzed my P&L to manage labor costs and enhance store profitability.
- Achievements: Grew stores' volume from 35K weekly to 75K weekly, changing tiers allowed me to house an ASM. I helped train and develop three ASMs in my location and promoting two ASMs to store managers.
- Promoted two SSV to neighboring locations, promoted four baristas to ssv.
- I was very proud of our community service, we held coffee with the cop, partnered with the local church to feed the unhoused in our community and partnered with new businesses for their grand openings.
- Manage daily operations and DORs to drive stores goals to LY/ Sales plan and KPI performance.
- Hire, train and develop top talent. Achieve company's retention goal.
- SMLA graduate, mentored two store managers and their teams, partnered to my DM, hosted district meetings, district conference calls and was the point of contact for my peers.
- Managed expenses, including payroll and supplies, to align with store budget and profitability goals.
- Achievements- Personally opened two new stores with Carters, helped district and region open 20 new locations, developed two ASMs to store managers, #2 top volume grand opening in side by side, top volume in the region for Black Friday sales in 2016, ran a multi store location and achieved the status of top volume, acting DM in 2018 with 5 locations, no turnover, all my stores increased all their opportunity KPIs and received EE on review in 2019.
Education
COMPLETED COURSEWORK TOWARDS - PSYCHOLOGY, SOCIOLOGY, AMERICAN SIGN LANGUAGE
BAKERSFIELD COLLEGE
Skills
- Sales growth
- Team leadership
- Team leadership and motivation
- Coaching and mentoring
- Customer service
Timeline
ASSISTANT MANAGER
SEPHORA
10.2023 - Current
STORE MANAGER
STARBUCKS
11.2020 - 10.2023
STORE MANAGER
CARTER'S
01.2011 - 11.2020
COMPLETED COURSEWORK TOWARDS - PSYCHOLOGY, SOCIOLOGY, AMERICAN SIGN LANGUAGE
BAKERSFIELD COLLEGE