Rachael Mann
Coleville,SK
Summary
Highly adaptable individual bringing several years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.
Overview
8
8
years of professional experience
2016
2016
years of post-secondary education
Work History
Service Writer
Energy Dodge
Kindersley, Saskatchewan
04.2025 - Current
- Assisted customers in identifying vehicle service needs and scheduling appointments.
- Documented customer concerns and service history in the dealership's management system.
- Communicated service recommendations to customers based on technician assessments.
- Coordinated with technicians to ensure timely completion of vehicle repairs and maintenance.
- Managed customer inquiries via phone and in-person with professionalism and courtesy.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
Parts Counter Person
Western water
Outlook, Saskatchewan
05.2021 - 04.2025
- Assisted customers in identifying and selecting appropriate parts for water systems.
- Managed inventory levels to ensure availability of essential components and supplies.
- Processed orders accurately using point-of-sale and inventory management systems.
- Maintained a clean and organized workspace to enhance efficiency and safety standards.
- Coordinated with suppliers to order parts and resolve supply chain issues promptly.
- Received, examined and reshelved returned parts.
- Utilized computer system to check part numbers, prices, availability and special order items.
- Performed daily cycle counts on inventory items in order to maintain accurate stock levels.
- Answered incoming phone calls from customers seeking assistance or information about products or services offered.
- Researched parts availability, pricing and delivery times.
Childcare Educator
Small steps
Outlook, Saskatchewan
09.2020 - 03.2021
- Developed engaging lesson plans for diverse age groups.
- Facilitated interactive activities to promote children's social skills.
- Monitored child progress and communicated with parents regularly.
- Ensured a safe and nurturing environment for all children.
- Implemented behavior management strategies to support learning.
Parts Counter Sales Person
Canadian tire
Edmonton, Alberta
01.2018 - 02.2020
- Assisted customers in locating parts and accessories for various vehicles.
- Processed sales transactions using point-of-sale systems efficiently.
- Maintained organized inventory of automotive parts and supplies on the sales floor.
- Performed cashier duties such as receiving payments from customers and issuing receipts.
- Received, examined and reshelved returned parts.
- Received and stocked incoming merchandise, arranging items in correct locations.
Education
Holy Rosary High-school
Lloydminster, ABEarly Childhood Educator -
Saskatchewan Polytechnic
Saskatoon, SKSkills
- Customer service
- Appointment scheduling
- Parts inventory management
- Problem solving
- Attention to detail
- Time management
- Schedule coordination
- Communicating with clients
Timeline
Service Writer
Energy Dodge
04.2025 - Current
Parts Counter Person
Western water
05.2021 - 04.2025
Childcare Educator
Small steps
09.2020 - 03.2021
Parts Counter Sales Person
Canadian tire
01.2018 - 02.2020
Holy Rosary High-school
Early Childhood Educator -
Saskatchewan Polytechnic