Summary
Overview
Work History
Education
Skills
Community service and volunteer work
References
Timeline
Generic

Rachael Maclellan

Delta,Canada

Summary

Experienced receptionist and hostess with a proven track record of enhancing customer satisfaction and improving operational flow in busy environments. Excels at addressing guest inquiries and resolving issues promptly, fostering a welcoming and efficient atmosphere. Skilled in using technology to streamline tasks and maintain records, contributing to the overall success of the team and business.

Overview

4
4
years of professional experience

Work History

Restaurant Hostess

Moxies
Richmond, British Columbia
02.2025 - Current
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Accepted payments from guests for dine-in and take-out foods.
  • Managed reservations, waitlists, and special requests for large parties.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.

Receptionist

Oxygen Yoga And Fitness
Tsawwassen, Canada
09.2022 - 10.2023
  • Used clerical abilities to support needs of office staff and administrative team members
  • Shared information about office hours, procedures and requirements to resolve walk-up and telephone questions
  • Greeted guests promptly and consistently set professional tone with friendly assistance
  • Cultivated warm and welcoming atmosphere consistent with brand values
  • Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions
  • Updated and managed digital and physical office records
  • Served as first point of contact for new and returning visitors
  • Received guest complaints and reported to manager
  • Operated POS system, processed transactions and issued receipts
  • Adhered to established closing procedures to promote security of staff, data, inventory, and facility
  • Greeted every visitor with friendly smile and immediate offer of knowledgeable assistance
  • Answered telephone calls to provide information, take messages and set up appointments
  • Provided superior customer service by responding to inquiries in an efficient and friendly manner

Restaurant Hostess

Wings
Tsawwassen, Canada
09.2021 - 01.2022
  • Greeted guests upon arrival, presented menus and announced name of server
  • Seated guests, accounting for special requests and available seating
  • Observed dining room to monitor guest satisfaction and provided assistance when needed
  • Requisitioned dining room supplies for tables and serving stations
  • Scheduled dining reservations and arranged parties and special services
  • Set up and cleared tables at peak times to seat patrons more quickly
  • Answered customer phone calls to take delivery or pickup orders
  • Answered phone calls, took messages and confirmed reservations
  • Used POS system to process credit card and cash transactions
  • Responded to requests and complaints
  • Accommodated guests' special seating requests and needs, including extra chairs, wheelchair accessibility and high chairs
  • Maintained orderly flow of guests from reception area into dining room and informed customers of wait times
  • Inspected dining room and serving areas for cleanliness

Education

High school or equivalent -

South Delta Secondary School
Delta
06.2024

Skills

  • Exceptional communication
  • Guest complaint resolution
  • Computer literacy
  • Positive and professional demeanor
  • Strong multitasking
  • Memory retention
  • Telephone Etiquette
  • Recordkeeping and bookkeeping
  • Customer and client relations
  • Sales expertise

Community service and volunteer work

South Delta Secondary School football manager for 3 consecutive seasons 2021-2023

References

References available upon request.

Timeline

Restaurant Hostess

Moxies
02.2025 - Current

Receptionist

Oxygen Yoga And Fitness
09.2022 - 10.2023

Restaurant Hostess

Wings
09.2021 - 01.2022

High school or equivalent -

South Delta Secondary School

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Rachael Maclellan