Rachael Lumba
London
Summary
Enthusiastic and customer-focused professional with a strong passion for delivering exceptional service. Experienced in resolving customer inquiries, providing product information, and ensuring positive customer experiences. Skilled in written communication, adept at working independently in remote settings, and eager to contribute to a prestigious luxury brand like The House of Mercier.
Overview
5
5
years of professional experience
Work History
Sales and Service Representative
Marriott
01.2023 - 01.2025
- Delivered personalized customer service via online channels to resolve inquiries and provide booking assistance.
- Maintained high customer satisfaction scores through clear communication and problem-solving skills.
- Gained proficiency in managing multiple conversations and tools simultaneously.
Customer Service Representative
Peloton
01.2022 - 01.2024
- Engaged customers via chat and email, answering queries about products, delivery, and memberships.
- Handled escalated issues professionally, ensuring customer concerns were resolved promptly.
- Contributed to the team by sharing insights for process improvements.
Crew Member
McDonald's
09.2019 - 07.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Associate of Arts - Business
Fanshawe College of Applied Arts And Technology
London, None04-2023
Skills
- Fluent written English; excellent grammar and clarity
- Strong interpersonal and communication skills
- Quick learner with adaptability to new tools and procedures
- Basic proficiency in online communication tools and CRM software
- Time management and self-motivation in remote work environments
- Empathetic, solution-oriented approach to customer support
Languages
English
Native or Bilingual
Timeline
Sales and Service Representative
Marriott
01.2023 - 01.2025
Customer Service Representative
Peloton
01.2022 - 01.2024
Crew Member
McDonald's
09.2019 - 07.2021
Associate of Arts - Business
Fanshawe College of Applied Arts And Technology
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