Summary
Overview
Work History
Education
Skills
Languages
Certification
Food Handler Certificate
Timeline
Generic

Rachael Lumba

London,ON

Summary

Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals with full weekend availability and full availability on friday with other availability during the weekday from Monday-Thursday, willing to work on public holidays. I have Food Handler Certificate.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Call Center Agent

Peloton
07.2022 - 06.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
  • Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.

Crew Member

McDonald's
09.2019 - 06.2021
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.
  • Stayed updated on current menu changes
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Took orders, prepared meals, and collected payments.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.

Education

Business Leadership And Management - Business

Fanshawe College of Applied Arts And Technology
London, ON
04.2023

Skills

  • Food Preparation and Safety
  • Cash Handling
  • Leadership
  • Cashiering
  • Food handling Certificate
  • Taking Orders
  • Food Running

Languages

English
Native or Bilingual

Certification

Food Handler Certificate

Food Handler Certificate

I have a Food Handler Certificate 

Timeline

Call Center Agent

Peloton
07.2022 - 06.2023

Crew Member

McDonald's
09.2019 - 06.2021

Business Leadership And Management - Business

Fanshawe College of Applied Arts And Technology

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Rachael Lumba