Rachael Koiter
Brockville,ON
Summary
Highly motivated and adaptable professional with a solid background in customer service, sales and supervisory roles. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Admissions Coordinator/Campus Manager
Transport Training Centres of Canada
02.2024 - Current
- Answer prospective student questions about financing, courses offered, requirements and job prospective
- Assist current students with their scheduling, inquiries and road test dates
- Arrange equipment transfers and repairs and comply with Health and Safety requirements
- Managed admissions processes for incoming students, promptly collecting and processing necessary documents.
- Enhanced student satisfaction with the admissions experience through timely communication and personalized support.
- Manage a team of 6 trainers over 3 campuses creating weekly schedules and submitting payroll
Inside Sales Associate
Accenture
10.2023 - 02.2024
- Solves routine problems largely through precedent and referral to general guidelines
- Improve client experience by driving appropriate product adoption
- Use various tools to effectively communicate and drive advertiser success
- Proactively outreach (outbound calls) to decision-makers over via phone and email to increase return on investment for their advertisements by optimizing their ad performance and increasing their investments.
Order Picker/Packer
UFD
06.2023 - 10.2023
- Ensures product meets customer satisfaction standards
- Prepare products for shipping by labelling and placing product in proper zone
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Ensured proper labeling and packaging of products, adhering to company standards and minimizing potential damages during transport.
- Picked and packed order items.
Nanny/Caregiver
Private Residence
09.2022 - 06.2023
- Provide attentive care to two children
- Preparing meals and tidying up after them
- Engage in daily activities that help encourage their development.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
Sales Consultant
Moores Clothing for Men
08.2022 - 06.2023
- Greet and assist customers across all business types including rental, custom, and retail purchases
- Assisting in putting away new merchandise and maintaining a neat and clean store
- Collect customer information and process payments through POS system.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Sales Consultant
Charm Diamond Centres
05.2022 - 06.2023
- Maintain and rearrange merchandise displays
- Minor in-store jewelry repairs and cleaning services
- Follow all security and loss prevention procedures
- Maintain store cleanliness
- Collecting customer information and processing sales through POS system.
- Provided sales and customer service assistance to walk-in traffic
Sales Consultant
Moores Clothing for Men
07.2021 - 05.2022
- Greet and assist customers across all business types including rental, custom, and retail purchases
- Provide customers with recommendations for alterations
- Assisting in putting away new merchandise and maintaining a neat and clean store
- Collect customer information and process payments through POS system.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Supervisor/Key Holder/Stylist
Levi Strauss & Co.
09.2019 - 07.2021
- Hold store keys, and alarm codes
- Perform opening duties, including stocking the sales floor, creating the daily plan, counting the registers and safe, delegate tasks to associates, conducting team meetings to start off the day
- Perform closing duties counting and closing the registers, depositing cash into the safe, delegate cleaning tasks to associates, doing a walk through to ensure that visual merchandise is up to company standards for the following day, arm alarm and lock up the store
- Complete an hourly update during business hours to track the hourly goals and to update associates on the days progress
- Monitor stylists performance throughout the day as the Consumer Experience Leader
- Provide customer-focused service; welcome customers to the store and assist them with requests.
Customer Service Representative/ Tier 2 Support
Sitel
02.2018 - 08.2019
- Provide floor support to tier 1 agents answering questions and providing resolutions
- Mentoring for new classes of agents on the floor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
College in Hairstyling - Hairstyling
Cappa School of Hairstyling And Aesthetics
St. Catharines, ON07.2021
Skills
- Account Management
- CRM Software
- Cold Calling
- Sales experience
- Rapport Building
- Student relations
- Planning and coordination
- Professionalism
- Written Communication
Certification
- First Aid Certification, 06/01/24, 06/01/27
Timeline
Admissions Coordinator/Campus Manager
Transport Training Centres of Canada
02.2024 - Current
Inside Sales Associate
Accenture
10.2023 - 02.2024
Order Picker/Packer
UFD
06.2023 - 10.2023
Nanny/Caregiver
Private Residence
09.2022 - 06.2023
Sales Consultant
Moores Clothing for Men
08.2022 - 06.2023
Sales Consultant
Charm Diamond Centres
05.2022 - 06.2023
Sales Consultant
Moores Clothing for Men
07.2021 - 05.2022
Supervisor/Key Holder/Stylist
Levi Strauss & Co.
09.2019 - 07.2021
Customer Service Representative/ Tier 2 Support
Sitel
02.2018 - 08.2019
College in Hairstyling - Hairstyling
Cappa School of Hairstyling And Aesthetics
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