Summary
Overview
Work History
Skills
Timeline
Generic

Rachael Jensen

Hamilton,ON

Summary

Detail-oriented individual with exceptional communication and customer service skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments, with or without supervision.

Overview

5
5
years of professional experience

Work History

Pets Hotel Associate

PetSmart
01.2024 - Current
  • Provided excellent care to all boarded guests, ensuring comfort and safety.
  • Conducted thorough assessments of new arrivals to determine appropriate accommodations based on size, temperament, and special needs.
  • Supervised up to 16 dogs in group playtime and ensured a safe play environment.
  • Conducted one-on-one playtimes, being mindful of each dog's play style and needs and responding accordingly.
  • Maintained a clean and safe environment for pets by conducting regular inspections and addressing potential hazards promptly.
  • Developed rapport with pet owners through friendly communication and understanding their specific needs and concerns.

Overnight Pet Care Specialist

PetSmart
09.2022 - 01.2024
  • Cleaned facility to sanitation standards to prevent spread of infection illnesses.
  • Closely monitored animal health to quickly recognize signs of stress, illness, and injury, seeking medical attention when necessary.
  • Managed time effectively in order to complete all necessary tasks each night.
  • Maintained focus and organization without supervision.

Pets Hotel Associate Lead

PetSmart
09.2021 - 09.2022
  • Provided care for up to 75 guests, ensuring cleanliness and comfort at all times.
  • Facilitated daily feeding and exercise routines for animals, maintaining their health and happiness.
  • Administered medications as advised by veterinarians.
  • Enhanced customer satisfaction by providing attentive service to pet owners.
  • Managed check-in and check-out procedures for pets to streamline operations.
  • Managed detailed records of each pet's medical history, dietary requirements, and individual preferences to provide tailored care plans.
  • Cleaned kennels and play areas to maintain a hygienic environment.
  • Monitored animal behavior to identify any signs of distress or illness.
  • Trained new associates in proper handling techniques for various breeds of dogs and cats within the facility without incident or injury.

Associate Lead With Keys

PetSmart
08.2020 - 09.2021
  • Enhanced team performance by providing regular coaching, guidance, and constructive feedback on individual and group tasks.
  • Managed opening and closing procedures, ensuring proper cash handling processes were followed consistently.
  • Maintained a positive work environment through effective communication, teamwork, and ongoing support for coworkers.
  • Increased customer satisfaction by efficiently handling and resolving customer inquiries and concerns.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Skills

  • Ability to produce high quality results alone or as part of a team
  • Ability to adhere to strict sanitation/disinfection standards
  • Excellent verbal and written communication skills
  • Excellent customer service and relationship building skills
  • Strong time management and organization skills
  • Quick and eager learner

Timeline

Pets Hotel Associate

PetSmart
01.2024 - Current

Overnight Pet Care Specialist

PetSmart
09.2022 - 01.2024

Pets Hotel Associate Lead

PetSmart
09.2021 - 09.2022

Associate Lead With Keys

PetSmart
08.2020 - 09.2021

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Rachael Jensen