Rachael Hellreich
Toronto,ON
Summary
Rachael is a pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth, and improving operations. Rachael is collaborative and dedicated to building and leading talented and motivated individuals. Rachael has spearheaded diversity initiatives and led high-impact projects, demonstrating exceptional leadership and stakeholder management skills. Rachael is adept in business administration and people development, and is looking for a new challenge where she can have an impact.
Overview
7
7
years of professional experience
Work History
Team Lead - Social Media & Public Relations
Shopify Inc.
03.2021 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Spearheaded multiple high-impact projects simultaneously while meeting tight deadlines under pressure-packed situations.
- Created detailed project plans outlining goals, timelines, resources, and budgets to ensure alignment with company objectives.
- Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
Chair - Women's Employee Resource Group
Shopify Inc.
01.2024 - Current
- Fostered relationships with stakeholders, promoting collaboration and partnership opportunities.
- Developed long-term strategic plans to guide organizational growth and success.
- Mentored new board members, providing guidance on roles, responsibilities, and expectations of the position.
- Championed diversity initiatives, creating a more inclusive board culture for all members.
- Organized professional development opportunities for fellow board members to enhance their knowledge of industry trends.
- Implemented succession planning strategies that ensured continuity in leadership during critical transitions.
- Led the recruitment process for new board members, selecting candidates who aligned with the organization''s vision and objectives.
Community Engagement Coordinator
Shopify Inc.
10.2021 - 01.2024
- Conducted analysis of community needs and resources to support strategic plans.
- Delivered high-level administrative support to board during regular operations and special meetings.
- Developed classes and events fostering loyalty and educating groups about offerings.
- Boosted volunteer recruitment efforts by developing targeted marketing campaigns and hosting informational sessions.
- Fostered a positive work environment among team members contributing towards higher employee satisfaction rates within the department.
- Improved event attendance rates by strategically planning, promoting, and managing community events.
- Supported internal teams in their community outreach efforts by providing resources, guidance, and coordination services.
- Worked in the DE&I space to make Shopify's communities more inclusive for women and all people
- Organized and delivered successful and engaging programming to drive engagement and belonging
- Managed community volunteers and supported employees in times of crisis
- Organized training workshops for staff members involved in community outreach activities to enhance their skills and knowledge in areas such as communication techniques or cultural sensitivity issues.
- Fostered a culture of continuous learning within the team by sharing industry best practices and encouraging knowledge sharing among colleagues.
Social Media & Public Relations Support Specialist
Shopify Inc.
10.2019 - 03.2021
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
- Created and delivered presentations to internal and external stakeholders to showcase work.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Collaborated with internal departments to align marketing campaigns.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
Support Advisor
Shopify Inc.
01.2019 - 10.2019
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Mentored junior team members in mastering complex technical concepts, bolstering the overall capabilities of the support unit.
- Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Provided feedback to product development and engineering teams on customer needs and issues for enhancements.
- Developed training materials to educate both team members and clients on product functionality and best practices.
- Troubleshot hardware, software and network issues to identify and rectify discrepancies.
Senior Staff Member
The Pie Commission
09.2017 - 01.2019
- Mentored junior staff members in best practices while motivating them towards career advancement.
- Enhanced customer satisfaction levels by improving responsiveness to inquiries or concerns.
- Implemented quality control measures to ensure consistent excellence in products and services delivered to clients.
- Consistently exceeded sales targets by cultivating strong relationships with clients and identifying new business opportunities.
- Reduced overhead expenses through cost-saving initiatives without compromising quality or employee morale.
- Baked and served pies and coffee, and assisted in large-scale catering orders
- Opened and closed establishment and handled establishment funds
- Organized and streamlined inventory
- Improved team productivity by streamlining processes and implementing new project management tools.
- Participated in team-building activities to foster teamwork and collaboration.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Liaised with management and other departments to maintain smooth operations.
- Assisted with onboarding new staff members, providing orientation and support.
Program Director
Muskoka Woods City Camp
05.2017 - 09.2017
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Responsible for all camp programming, including planning and implementing daily camp-wide games and campfires
- Assisted with setup and tear down of camp weekly
- Supervised the media department and all younger staff and counsellors
- Provided one-on-one care for a child on the Autism spectrum
Education
Ontario College Diploma - Social Service Work
Seneca Polytechnic
Toronto, ONSkills
- Delegation Abilities
- Innovation Encouragement
- Influencing skills
- Meeting facilitation
- Staff Development
- Employee Motivation and Performance
- Stakeholder Management
- Business Administration
- New Business Development
- Project Oversight
- Media Relations
- Leadership and People Development
Languages
English
Native or Bilingual
Timeline
Chair - Women's Employee Resource Group
Shopify Inc.
01.2024 - Current
Community Engagement Coordinator
Shopify Inc.
10.2021 - 01.2024
Team Lead - Social Media & Public Relations
Shopify Inc.
03.2021 - Current
Social Media & Public Relations Support Specialist
Shopify Inc.
10.2019 - 03.2021
Support Advisor
Shopify Inc.
01.2019 - 10.2019
Senior Staff Member
The Pie Commission
09.2017 - 01.2019
Program Director
Muskoka Woods City Camp
05.2017 - 09.2017
Ontario College Diploma - Social Service Work
Seneca Polytechnic
Similar Profiles
Jay BracewellJay Bracewell
Technical Support Advisor at Shopify Inc.Technical Support Advisor at Shopify Inc.
IRE-NE ANTHONY EDEBIRIIRE-NE ANTHONY EDEBIRI
Account Executive at Shopify Inc.Account Executive at Shopify Inc.
Serena DewarSerena Dewar
Support Advisor at Shopify Inc.Support Advisor at Shopify Inc.