Rachael Grima
Oakville,Ontario
Summary
Current university student, who is a organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Sales Associate
Purdy's Chocolates
10.2023 - 12.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
Camp Counsellor
Forestview Camp
07.2023 - 08.2023
- Serviced as an energetic Camp Counsellor for an 8 week program
- Used my knowledge on emotional intelligence to handle camper issues accordingly
- Kept accurate logs of camper attendance and Incident reports for camper safety
- Effectively and frequently communicated with campers, parents and colleagues about any issues within the camp day
- Fostered a happy and exciting environment for the campers
- Actively helped schedule and execute fun and safe camp days.
- Self-motivated, with a strong sense of personal responsibility.
Retail Sales Associate Cashier
Urban Planet
03.2022 - 07.2022
- Offered extensive knowledge on products to customers
- Stocked and organized inventory weekly
- Handled customer complaints and refunds.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Built rapport with customers through active listening skills, leading to strong relationships and return visits.
- Assisted in training new employees and managers on company policies, procedures, and point-of-sale systems for efficient onboarding.
Cafe Assistant
Farma Greek
07.2021 - 09.2021
- Preparing, cooking and serving a variety of foods
- Upheld brand reputation by consistently delivering quality beverages using standardized recipes and techniques.
- Assisted management with scheduling tasks, balancing employee availability with anticipated staffing needs effectively.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Responsible for end of shift clean up in kitchen and dine in area.
- Boosted cafe efficiency through diligent cleaning and restocking of supplies during peak hours.
- Assisted in menu development, incorporating seasonal ingredients for a fresh dining experience.
- Increased repeat business by fostering strong relationships with customers through exceptional service.
Sales Associate
InSchoolWear
09.2020 - 01.2021
- Assist with inventory, including receiving and stocking merchandise
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed backorders and coordinated curbside pick-ups
- Handle merchandise returns and exchanges
- Solved customer challenges by offering relevant products and services.
- Adhering to 20-100 customers per day while responding to inquiries and offering product knowledge
Education
Bachelor of Arts Diploma -
University of Guelph
01.2026
Highschool Diploma -
St. Thomas Aquinas Secondary School
06.2022
Skills
- Microsoft platforms (Word, PowerPoint, Teams)
- Social media platforms (ie TikTok, Instagram, Facebook, LinkedIn)
- Google Drive
- Upselling
- Sales Development
- Reliable and punctual
- Negotiation Tactics
- Goal-Oriented
Attributes
A consistent and reliable individual who prides themselves on being emotionally intelligent with an exceptional work ethic, who is committed to learning new skills and gaining knowledge. Have gained valuable experience working directly with customers and clients of various ages through several leadership positions. This has allowed my ability to remain level headed, positive and collaborative to thrive and ensure I deliver the best results to a company.
Volunteer Experience
- Babysitting
- Narrow Escapes Escape Room Fundraiser
- Bible Camp counsellor
Languages
English
Native or Bilingual
French
Elementary
Timeline
Sales Associate
Purdy's Chocolates
10.2023 - 12.2023
Camp Counsellor
Forestview Camp
07.2023 - 08.2023
Retail Sales Associate Cashier
Urban Planet
03.2022 - 07.2022
Cafe Assistant
Farma Greek
07.2021 - 09.2021
Sales Associate
InSchoolWear
09.2020 - 01.2021
Bachelor of Arts Diploma -
University of Guelph
Highschool Diploma -
St. Thomas Aquinas Secondary School
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