Rachael Fawibe
Kamloops,BC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Administrative Assistant/ Store Supervisor
Taste Kitchen Inc
10.2022 - Current
- Serving about 30-60 customers daily, depending on the flow of the day.
- Ensuring work spaces are clean and food safe procedures are being followed by all staff.
- Solving customer problems and situations when they are dissatisfied and offering compensation for any inconveniences.
- Inspected and trained 10 co-workers.
- Scheduling coworker shifts and administrative tasks such as supply orders.
- Handling cash transactions and till operations throughout the workday.
Telephone operator
Four star communications
01.2021 - 10.2022
- Handling customer service calls for 911 Dispatch, Money marts, Ferries, City of Kamloops, Senator's office, Drive Bc, Veterinary clinic, Doctor's office, Alcohol and drug addiction centers.
- Documented and forwarded over 200 calls to appropriate accounts and personnel per shift.
- Answered questions and concerns clients may have regarding specific business we worked with.
- Managed case files for each client who called and closed them once completed.
- Operate multi-line telephone system, answering and directing an average of 200 calls daily.
- Greet and assist callers in a courteous and professional manner, providing information and transferring calls to appropriate departments or individuals.
- Maintain accurate and detailed call logs and records of all incoming and outgoing calls.
- Handle inquiries and resolve issues promptly to ensure customer satisfaction and maintain positive company image.
Legal Assistant
Intersect Consortium
02.2017 - 04.2019
- Assist attorneys with preparation for trials, hearings, and closings by organizing case files, conducting legal research, and drafting correspondence.
- Manage client intake process, including scheduling consultations and maintaining client databases.
- Prepare and file legal documents such as pleadings, motions, and discovery requests in accordance with court procedures.
- Coordinate with court personnel, clients, and opposing counsel to schedule meetings and depositions.
- Conducted factual and legal research on various issues to support case strategy.
- Managed and organized legal library resources and maintained case files.
Education
Bachelor of Arts - Criminology/Sociology
Thompson Rivers University
Kamloops, BC06.2024
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Time Management
- File Organization
- Scheduling and calendar management
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Administrative Assistant/ Store Supervisor
Taste Kitchen Inc
10.2022 - Current
Telephone operator
Four star communications
01.2021 - 10.2022
Legal Assistant
Intersect Consortium
02.2017 - 04.2019
Bachelor of Arts - Criminology/Sociology
Thompson Rivers University
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