RACHAEL EMGE (MACAULAY)
Fletcher's Lake,NS
Summary
A dedicated and adaptable professional with a diverse background in management, performance, and coaching. Renowned for delivering exceptional customer experiences, strategic leadership, and effective community engagement. Proven track record in improving organizational performance and optimizing operational success. Ready to leverage a unique skill set honed from an international career in figure skating and management to contribute meaningfully to your organization.
Overview
15
15
years of professional experience
Work History
Recreation Director
St. Margaret's Centre
09.2022 - Current
- Leadership & Strategy: Directed recreational operations, including advertising, customer service, and front desk management, leading to an increase in community engagement.
- Team Management: Successfully hired and led a team of over 40 employees, fostering a collaborative and high-performance work environment.
- Event Management: Developed and executed successful summer camps with innovative activities, improving community reach and satisfaction.
- Stakeholder Collaboration: Enhanced community partnerships through effective grant writing and stakeholder engagement, fostering new initiatives.
Certified Regional Coach
SMB Skating Club
10.2020 - Current
- Coached skaters of all ages and skill levels, from Learn to Skate (ages 3+) to National-level athletes.
Executive Director
Skate Canada
05.2020 - 11.2022
- Drove social media campaigns and event creation, resulting in a significant boost in regional membership and engagement.
- Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Championed diversity, equity, and inclusion efforts within the organization to create a more inclusive work environment.
Lead Figure Skating Performer & Media Mentor
Feld Entertainment, Disney on Ice
01.2010 - 03.2020
- Principal figure skater performing in over 25 countries and engaging millions of guests.
- Media Relations: Appointed Media Mentor in 2019, successfully orchestrating PR campaigns and executing over 100 media events worldwide. Training & Development: Trained performers for PR events, honing skills in public speaking and on-the-spot critical thinking.
- Promoted productions through interviews, social media engagement, and public appearances, boosting ticket sales and visibility.
- Wig Team Leadership: Led the Disney on Ice Wig Team for five years, ensuring compliance with Disney's precise character standards.
Education
English Studies -
University of Prince Edward Island
01.2010
Skills
- Outdoor Education
- Program assessment
- Youth engagement
- Facility Management
Accomplishments
- Successfully hired and led a team of over 40 employees, fostering a collaborative and high-performance work environment.
- Increased community participation in recreational programs by leveraging innovative marketing strategies and exceptional customer service.
- Recognized for outstanding performances globally, earning accolades for leadership and excellence in entertainment.
- Instrumental in the development of athletes and programs, consistently achieving performance benchmarks and fostering a culture of success.
- Consistently implemented changes that improved operations and enhanced overall effectiveness in every role.
Certificationsandskills
- Certified Regional Coach
- Microsoft Office Suite: Word, Excel, PowerPoint
- Languages: English (Native)
- First Aid Trained
- Technology: Apple macOS, Windows
- Communication: Public speaking, interpersonal skills
Coachingexperience
Certified Regional Coach, SMB Skating Club, Nova Scotia, 10/2020, Present, Coached skaters of all ages and skill levels, from Learn to Skate (ages 3+) to National-level athletes., Designed and choreographed skating programs, including end-of-year ice show numbers, enhancing athlete performance and creativity., Mentored under Cindy Stavert, expanding expertise in the Star Skating program and contributing to athlete success., Developed innovative training techniques that improved athlete performance and engagement.
Personal Information
Title: Recreation Director & Professional Coach
References
- Stephanie Steele, Bookings Co-ordinator, St. Margaret's Centre, +1 (902) 414-6185
- Katherine Diegan, Tour Manager, Feld Entertainment, +1 (937) 671-0799
Languages
English
Native or Bilingual
Timeline
Recreation Director
St. Margaret's Centre
09.2022 - Current
Certified Regional Coach
SMB Skating Club
10.2020 - Current
Executive Director
Skate Canada
05.2020 - 11.2022
Lead Figure Skating Performer & Media Mentor
Feld Entertainment, Disney on Ice
01.2010 - 03.2020
English Studies -
University of Prince Edward Island
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