Rachael Connor
St. Catharines,ON
Summary
Dynamic and engaging professional with a proven track record at Aerosports Trampoline Parks, excelling in customer service and cash handling. Demonstrated ability to enhance guest experiences and resolve issues with a positive demeanor. Skilled in team collaboration and effective multitasking, consistently meeting performance goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Party Host & Cashier
Aerosports Trampoline Parks
04.2024 - Current
- Supervised children's activities, maintaining happiness, safety and well-being.
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Decorated and set tables in accordance with party themes and age groups.
Drive-Thru Cashier
Wendy's
08.2021 - 12.2023
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Followed company policies and procedures regarding cash handling.
- Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
- Consistently met or exceeded performance goals set by management in regard to speed of service metrics while maintaining an unwavering focus on quality control measures in food preparation tasks performed as needed during busy periods or staff shortages.
Education
High School Diploma -
Eden High School
St. Catharines, ON06-2024
Skills
- Team player attitude
- Effective multitasking
- Teamwork and collaboration
- Party scheduling
- Customer service
- Clean-up coordination
- Cash handling
- Positive attitude
- Teamwork
- Bank deposits
- Guest list management
- Flexible schedule
- Service upselling
Languages
English
Native or Bilingual
Certification
Smart Serve
Timeline
Party Host & Cashier
Aerosports Trampoline Parks
04.2024 - Current
Drive-Thru Cashier
Wendy's
08.2021 - 12.2023
High School Diploma -
Eden High School
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