Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Rachael Afolabi

Toronto,ON

Summary

Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.

Overview

5
5
years of professional experience

Work History

Marketing and Member Lead Intern

Mentor Me Healthcare
05.2023 - 07.2023
  • Analyzed problems and worked with teams to develop solutions.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Completed research, compiled data, updated spreadsheets and produced timely reports.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Conducted research to analyze customers' behaviour, preferences and purchasing habits.
  • Monitored trends in social media, industry, and competitive landscape to create new material.
  • Coordinated and created posts for multiple channels (Facebook, LinkedIn, Twitter, and Instagram)
  • Directed and maintained online content through social media
  • Created a social media calendar, keeping track of weekly content. Implemented marketing strategies that targeted newcomers
  • Communicated the value of services and expanded sales of mentorship services

Social Media and Administrative Intern

ItsSouper
09.2022 - 12.2022
  • Created informative and entertaining posts for client's TikTok, Facebook, and Instagram pages.
  • Optimized social media content for maximum engagement and reach.
  • Created engaging content to catch attention of potential customers.
  • Conducted daily updates to social media profiles to boost company online presence.
  • Researched relevant industry trends to develop engaging, topical social media content.
  • Evaluated analytics to track campaign success and identify improvement opportunities.
  • Created content strategies for digital media.

Event Coordinator

Redeemed Christian Church Of God
08.2020 - 01.2022
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Brainstormed and implemented creative event concepts and themes.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Consulted with customers to determine objectives and requirements for events.
  • Created and maintained event expenditures, budgets and timelines in job-related software.
  • Coordinated florists, photographers, and musicians for events.

Photographer

Self-employed
05.2020 - 01.2022
  • Digitally edited photos to enhance appearance.
  • Took photos from different angles and perspectives to capture perfect images.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Photographed high-quality images for various print and digital projects.
  • Utilized natural and artificial lighting to capture desired images and maintain quality.
  • Planned and prepared for on-location shoots.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
  • Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.

Customer Service Representative

Barnes And Noble College
04.2018 - 04.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.

Education

Master of Arts - Marketing

Schulich School of Business
Toronto, ON
08.2023

MBA - Business Administration

Liberty University
Lynchburg, VA
12.2021

Bachelor of Arts - Digital Marketing & Advertising

Liberty University
Lynchburg, VA
05.2020

Skills

    • Workflow Optimization
    • Event Management
    • Social Media Sites
    • Team Collaboration
    • Customer Service
    • Office Operations
      • Client Relationships
      • Microsoft Office (Word, PowerPoint, Excel)
      • Canva, Shopify, Adobe Lightroom, Hootsuite platform Certificate
      • Video Creator
      • Adaptive Leaner
      • Self-Motivated

Timeline

Marketing and Member Lead Intern

Mentor Me Healthcare
05.2023 - 07.2023

Social Media and Administrative Intern

ItsSouper
09.2022 - 12.2022

Event Coordinator

Redeemed Christian Church Of God
08.2020 - 01.2022

Photographer

Self-employed
05.2020 - 01.2022

Customer Service Representative

Barnes And Noble College
04.2018 - 04.2019

Master of Arts - Marketing

Schulich School of Business

MBA - Business Administration

Liberty University

Bachelor of Arts - Digital Marketing & Advertising

Liberty University

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Rachael Afolabi