Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachael Adenuga

North York,ON

Summary

Customer Service Representative with five years plus experience bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Call Center Representative

MTN Telecommunication
01.2019 - 05.2023
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Cashier

Justrite Superstores
02.2016 - 12.2018
  • Accurately and efficiently handled cash, credit, and debit card transactions for customer purchases.
  • Scanned items, processed discounts, and ensured correct pricing at the point of sale.
  • Safely and efficiently bagged groceries and other purchased items while ensuring their proper handling and packaging to prevent damage.
  • Balanced the cash register at the beginning and end of each shift, accurately accounted for all transactions, and promptly reported any discrepancies or issues to the supervisor.
  • Acquired in-depth knowledge of products and their locations within the store and offered accurate information and suggestions to customers when required.


Education

Post Graduate Certificate - Project Management

Humber Institute of Technology And Advanced Learning
Toronto, ON
12.2023

Bachelor of Science - Geology

University of Lagos
Lagos, Nigeria
12.2017

Skills

  • Product Knowledge
  • Appointment Scheduling
  • Google Docs
  • Understanding Customer Needs
  • Microsoft Office
  • Records Preparation
  • Cash Handling
  • Performance Monitoring

Timeline

Call Center Representative

MTN Telecommunication
01.2019 - 05.2023

Cashier

Justrite Superstores
02.2016 - 12.2018

Post Graduate Certificate - Project Management

Humber Institute of Technology And Advanced Learning

Bachelor of Science - Geology

University of Lagos
Rachael Adenuga