Racha Chamout
Oakville,ON
Summary
Dynamic Pharmacy Technician and Assistant Showroom Manager with a proven track record at Lablow and Bilal Kreiyeh. Excelled in workflow optimization and team collaboration, enhancing pharmacy operations and boosting showroom sales through strategic improvements. Skilled in problem-solving and confidentiality, demonstrating significant achievements in customer satisfaction and operational efficiency.
Professional with tailored expertise in customer service and showroom operations. Strong focus on team collaboration and achieving results, ensuring adaptability to changing needs. Skilled in product presentation, customer engagement, and inventory management. Known for reliability and seamless integration into team environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Showroom Manager
Bilal Kreiyeh
02.2006 - 06.2011
- Handled customer complaints professionally, resolving issues promptly to maintain high levels of satisfaction among clients.
- Analyzed monthly reports to identify areas requiring improvement or additional training opportunities for staff members.
- Increased showroom sales by implementing effective merchandising strategies and maintaining an appealing product display.
- Trained new staff members on company policies, procedures, products, and systems, fostering professional growth among team members.
- Assisted in budget preparation, tracking expenses, and reporting financials to management as needed.
Pharmacy Technician
Lablow
03.2019 - 09.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Ontario College Diploma - Faculty of Animation, Arts & Design
Sheridan College
Mississauga, ON04-2025
Ontario College Diploma - Pharmacy
Medix College
Brampton, ON04-2020
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Strong organization
- Client relationship building
- Customer service expertise
- Interpersonal and written communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Trained and mentored several designers newly introduced to the design industry.
- Maximized department performance through strong decision making, problem-solving and project management skills.
- Completed project drawings ahead of schedule, saving time and money.
Languages
Arabic
Native or Bilingual
English
Full Professional
Turkish
Limited Working
Certification
- CPR/AED Certification
- First Aid Certification
- Pharmacy Assistance Certification
Timeline
Pharmacy Technician
Lablow
03.2019 - 09.2020
Assistant Showroom Manager
Bilal Kreiyeh
02.2006 - 06.2011
Ontario College Diploma - Faculty of Animation, Arts & Design
Sheridan College
Ontario College Diploma - Pharmacy
Medix College