Racey Chen
London,ON
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
4
4
years of professional experience
Work History
Sales Manager
Icee Studio
03.2022 - 05.2024
- Managed daily store operations, including merchandising, sales strategies, and inventory management, leading to a 20% increase in sales during tenure.
- Trained and mentored staff on best practices for customer engagement resulting in improved customer satisfaction scores.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Operations Manager
RoselessRose Bags
06.2020 - 02.2022
- Developed and implemented strategies to maximize customer satisfaction.
- Developed and maintained relationships with external vendors and suppliers.
- Increased profit by streamlining operations.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
Bachelor of Arts - Financial Economics
Western University
London, ON06-2013
Skills
- Excellent communication and interpersonal skills
- Strong sales and customer service skills
- Effective inventory management and merchandising
- Leadership and team development abilities
- Proficient in POS systems and retail management software
- Creative problem-solver with a keen eye for detail
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Sales Manager
Icee Studio
03.2022 - 05.2024
Operations Manager
RoselessRose Bags
06.2020 - 02.2022
Bachelor of Arts - Financial Economics
Western University
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