Racel May Zoleta
Calgary,AB
Summary
Compassionate and detail-oriented Licensed Practical Nurse (LPN) with extensive experience in patient care, medication administration, and treatment management. Skilled in monitoring patient conditions, interpreting diagnostic results, and collaborating with multidisciplinary teams to deliver high-quality care. Adept at maintaining accurate medical records, ensuring infection control compliance, and advocating for patient rights. Passionate about mentoring new nurses and enhancing healthcare outcomes through dedicated, patient-centered care.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Independent Distributor
Enagic Canada
Calgary , AB
02.2020 - Current
- Cross-sold products and services to enhance customer purchases.
- Processed orders and assisted customers via in-person, email, and phone inquiries.
- Engaged new and existing customers, highlighting product benefits.
- Monitored orders and swiftly resolved customer issues.
- Built strong relationships to expand and retain the customer base.
- Identified customer needs to offer relevant solutions and promotions.
- Conducted follow-ups to ensure service quality and satisfaction.
- Answered product inquiries with up-to-date sales knowledge.
- Developed leads and accelerated sales through targeted outreach.
- Utilized CRM tools to track sales and manage customer interactions.
- Resolved customer concerns with patience and problem-solving skills.
- Collaborated with teams to drive overall sales success.
Registered Practical Nurse
Yee Hong Geriatric Care Centre (LTC)
Mississauga, ON
11.2020 - 04.2022
- Managed and monitored treatment and care interventions to ensure optimal patient outcomes.
- Collected and processed lab specimens, ordering and interpreting diagnostic tests.
- Recorded and tracked patient conditions, vital signs, recovery progress, and medication effects.
- Administered medications, monitored dosages, and documented patient responses.
- Maintained accurate and confidential electronic medical records.
- Advocated for patients, upholding their rights, values, and beliefs.
- Trained and mentored new RPNs on best practices and hospital policies.
- Developed and evaluated patient care plans in collaboration with medical teams.
- Ensured compliance with infection control protocols.
- Collaborated with multidisciplinary teams to assess needs and adjust care plans.
- Performed physical assessments, including vital signs, and measurements.
- Provided counseling and emotional support to patients and caregivers.
- Updated charts throughout shifts to maintain strict recordkeeping standards.
Registered Practical Nurse
Carepartners
Brampton, Ontario
01.2020 - 11.2020
- Implemented protocols for pain management, wound care, and medication administration.
- Addressed patient care needs, collected vitals, dressed wounds, managed catheters, trach care, and suctioning.
- Ensured that proper infection control practices were followed when providing nursing care.
- Collaborated with other members of the healthcare team to ensure the timely delivery of quality care.
- Worked with social workers, physical therapists, and speech therapists to assess patient needs, plan and adjust plans of care, and actualize nursing interventions to promote and restore patient health.
- Performed physical assessments, including vital signs, height, and weight measurements.
- Provided direct care for patients to help them achieve optimal health outcomes.
- Administered medications and therapies in accordance with physicians' orders.
- Counseled patients and caregivers, providing emotional, psychological, and spiritual support.
Registered Practical Nurse
Laserbody MD
Brampton, ON
11.2016 - 11.2020
- Assessed and prepared patients for procedures, performing initial and ongoing patient assessments.
- Monitored and managed various treatment and care interventions.
- Conducted intake assessments with patients and relatives to gather case history.
- Kept equipment clean and sanitized to protect patients from infection risks.
- Prepared clients for treatments and answered questions to improve comfort level.
- Set up rooms, equipment and stations for clients and restocked areas between appointments.
- Helped front desk personnel with appointments, scheduling and product sales.
- Used advanced equipment to perform aesthetic treatments.
- Followed safety protocols to protect team members and prevent component damage.
- Educated clients on skin conditions, treatments and products to grow sales.
Registered Practical Nurse
Source Momentum Healthcare
Brampton
11.2016 - 05.2018
- Sent by the agency for Long Term Care Home Staffing; provides nursing care to residents, which includes administering medications and treatments as per the doctor's order.
- Assisting and supervising unregulated staff.
- Communicating with family regarding the resident's progress and conveying other necessary reports.
- Proficient in PointClickCare and EMAR.
Visiting Nurse
Everest Home Healthcare
Mississauga
03.2015 - 11.2016
- Performed wound care, health assessment, and changing of the dressing. Catheter care, tracheostomy care, G-tube feeding, ordering medical supplies,
- Performed vital signs, glucose testing, and administered medication via IM, SC, and oral. Assisted the patient with bathing, dressing, hygiene, and grooming.
- Engaged the patient with games, crafts, cooking, music, reading, and other activities.
- Delivered in home care for disabled children, adults, and the elderly.
- Transported patients to and from healthcare facilities.
Home Care Supervisor
Safe Care Health
Cambridge
02.2015 - 11.2016
- Provided orientation training for new employees on policies and procedures relevant to their job duties.
- Ensured that all safety regulations were met by staff members during the provision of homecare services.
- Supervised and evaluated home care staff in accordance with organizational policies and procedures.
- Evaluated employee performance regularly and provided feedback on areas needing improvement or reinforcement.
- Investigated incidents or complaints related to homecare services and took appropriate corrective action when necessary.
- Responded promptly to inquiries from patients and families regarding services, billing questions.
- Assessed client needs, identified goals, developed plans of care, and provided supervision for implementation of services.
- Facilitated communication between team members, families and other healthcare professionals involved in providing care for patients.
Personal Support Worker
Calacare
Mississauga, ON
09.2014 - 02.2015
- Recorded vital signs, including temperature, pulse, respiration rate and blood pressure.
- Assisted clients with daily activities such as bathing, dressing, and grooming.
- Facilitated communication between healthcare providers regarding the status of each client's health.
- Provided personal hygiene assistance including oral care, shampooing hair, changing bed linens.
- Provided companionship to isolated or lonely clients by engaging in conversation and accompanying them on outings.
- Organized paperwork related to patient treatments and maintained accurate records.
- Prepared meals according to dietary needs of individuals served.
- Performed light housekeeping duties such as laundry services for residents.
- Observed clinical conditions of patients while providing direct patient care services.
- Monitored changes in client behavior and reported any concerns to nursing staff.
Cashier/Food Server Clerk
Burger King Restaurants
Mississauga, Canada
04.2008 - 09.2010
- Assisting in food preparation and maintaining sanitation; Answering Customer’s questions courteously; Process Cash transactions accurately; Assisting in training new Sales Clerk; Providing Customers in a fast-paced fast-food restaurant atmosphere
- Kept customer and food preparation areas clean and well-organized.
- Restocked workstation with supplies and communicated out-of-stock items to management.
- Completed opening, closing and shift change tasks by following company guidelines.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Verified orders and bagged items for easy transport.
- Processed credit card payments and gave counter slips to customers for signatures.
Education
Diploma - Practical Nursing
George Brown College
12.2013
Certificate - Pre-Health Science Education
George Brown College
12.2011
Skills
- Patient Care & Assessment
- Medication Administration & Management
- Wound Care & Treatment Interventions
- Vital Signs Monitoring
- Electronic Medical Records (EMR) Documentation
- Diagnostic Testing & Lab Interpretation
- Infection Control & Safety Compliance
- Patient Advocacy & Support
- Multidisciplinary Team Collaboration
- Health Education & Counseling
- Crisis Management & Problem-Solving
- Mentoring & Training New Nurses
- Strong Interpersonal & Communication Skills
- Time Management & Task Prioritization
Certification
- Licensed Practical Nurse - CLPNA Registration #61150
Languages
English
Full Professional
References
References available upon request.
Timeline
Registered Practical Nurse
Yee Hong Geriatric Care Centre (LTC)
11.2020 - 04.2022
Independent Distributor
Enagic Canada
02.2020 - Current
Registered Practical Nurse
Carepartners
01.2020 - 11.2020
Registered Practical Nurse
Laserbody MD
11.2016 - 11.2020
Registered Practical Nurse
Source Momentum Healthcare
11.2016 - 05.2018
Visiting Nurse
Everest Home Healthcare
03.2015 - 11.2016
Home Care Supervisor
Safe Care Health
02.2015 - 11.2016
Personal Support Worker
Calacare
09.2014 - 02.2015
Cashier/Food Server Clerk
Burger King Restaurants
04.2008 - 09.2010
Diploma - Practical Nursing
George Brown College
Certificate - Pre-Health Science Education
George Brown College
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