Rabindra Nath Devkota
Port Coquitlam,Canada
Summary
Dynamic professional with extensive experience in customer service and team leadership at Wild Flour Pizza Co. Proven track record in hiring and onboarding, enhancing customer satisfaction through effective feedback systems, and maintaining quality control. Skilled in inventory management and problem-solving, with a strong attention to detail and excellent communication abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
Wild Flour Pizza Co
Langley, British Columbia
05.2024 - Current
- Led customer service team to deliver outstanding experiences by training staff, addressing customer concerns, and analyzing feedback to implement improvements.
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Monitored service quality to uphold Wild Flour Pizza's standards and addressed areas for improvement promptly.
- Hiring and Onboarding Staff: Lead the hiring process, schedule and conduct interviews, and implement an effective onboarding process.
- Trained and mentored new staff in food preparation and safety standards to ensure compliance and operational excellence.
- Food and Labour control: Responsible for delivering on targeted KPI’s to ensure the financial health of the operation.
- Menu Development: Collaborate with the team to come up with new features and menu alterations.
Customer Service Manager
avocado and orchid resort
hetauda , Nepal
12.2019 - 02.2024
- Implemented customer feedback systems that drove continuous service improvement.
- Led customer service team to deliver high-quality support.
- Developed training programs that improved staff skills and knowledge.
Food and Beverage Supervisor
The Bombay Takeaway club
London , England, UK
04.2017 - 02.2019
- Supervised daily operations, ensuring efficient service delivery in fast-paced food service environment.
- Trained and mentored staff on service standards and food safety practices, enhancing team knowledge and compliance.
- Managed inventory levels and ordered supplies to maintain consistent availability of essential items.
Customer Service Representative
Woodlands Restaurants
London , England UK
11.2014 - 01.2017
- Resolved customer inquiries and complaints promptly, ensuring satisfaction and loyalty.
- Guided customers in menu selections and accommodated special dietary needs to enhance dining experience.
- Accurately processed orders using restaurant management software, contributing to efficient service delivery.
Education
Msc - International Business
Ulster University
United Kingdom01.2019
Bachelors - Business Administration
University of Chester
United Kingdom01.2015
Intermediate -
Makawanpur Multiple Campus
Makawanpur, Nepal01.2004
School Leaving Certificate -
Janapriya higher Secondary School
Hetauda, Nepal01.2002
Skills
- Hiring and onboarding
- Staff training
- Team leadership
- Customer service
- Quality control
- Food safety practices
- Inventory management
- Order processing
- Financial management
- Problem solving
- Attention to detail
- Work independently
- Communication skills
- Good communication skills
- Customer feedback systems
Technical Proficiency And Skills
- Able to achieve assigned duties with attention to detail, pace, correctness, follow-through good manners, cooperativeness and work separately.
- Good communication skills in English and Hindi (Speak, read, Write) with Guests, Colleagues and Organization to their understanding.
Status In Canada
On open work permit
References
Suraj Bhattarai, GFL Employee, Port Coquitlam, Vancouver BC, 778-862-0084
Disclaimer
I here declare that all the above furnished details are true and correct to the best of my knowledge and belief.
Career - Current Position
Wild Flour Pizza Co, Langley, Vancouver BC, Assistant Manager, Full Time, 05/01/24, Hiring and Onboarding Staff: Lead the hiring process, schedule and conduct interviews, and implement an effective onboarding process., Customer Service Excellence: Lead the customer service team to guarantee an outstanding experience for our customers. Your responsibilities encompass ensuring proper and knowledgeable training for staff, promptly addressing customer concerns and complaints, seeking effective solutions to maintain satisfaction, and collecting and analyzing customer feedback to implement improvements and enhance overall customer satisfaction., Ensuring Quality Control: Regularly monitor service quality to uphold Wild Flour Pizza's standards and promptly address areas for improvement., Responsible for Completed Checklist: Oversee and ensure the completion of checklists for the cleaning environment, opening/closing duties, and temperature logs., Menu Development: Collaborate with the team to come up with new features and menu alterations., Order and Inventory Management: Work with the suppliers and team members to ensure proper par levels and adequate but not excessive inventory levels., Food and Labour control: Responsible for delivering on targeted KPI’s to ensure the financial health of the operation.
Personal Information
- Passport Number: 09154643
- Date of Birth: 01/16/86
- Nationality: Nepalese
Languages
English
Professional
Hindi
Professional
Nepali
Full Professional
Certification
food safety level 1
Timeline
Assistant Manager
Wild Flour Pizza Co
05.2024 - Current
Customer Service Manager
avocado and orchid resort
12.2019 - 02.2024
Food and Beverage Supervisor
The Bombay Takeaway club
04.2017 - 02.2019
Customer Service Representative
Woodlands Restaurants
11.2014 - 01.2017
Msc - International Business
Ulster University
Bachelors - Business Administration
University of Chester
Intermediate -
Makawanpur Multiple Campus
School Leaving Certificate -
Janapriya higher Secondary School