Rabih Michel Salami
Ottawa,ON
Summary
Dynamic sales leader with a proven track record at Allstate Insurance, excelling in business development and strategic planning. Adept at driving revenue growth and enhancing customer retention through effective team building and negotiation expertise. Recognized for exceeding sales objectives and fostering strong client relationships in competitive markets.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Sales Agent
Allstate Insurance
11.2014 - Current
- Recruiting and maintaining a pipeline of candidates for all roles within the Agency to ensure staffing plans are achieved.
- Leading, coaching, motivating, mentoring, retaining staff, and ensuring their ability to reach their full potential.
- Driving and delivering optimal results within appropriate metrics, including quality, quantity, timeliness, productivity, customer satisfaction and financial performance, including compliance, rules, procedures, and standards.
- Managing a high-volume portfolio of prospective and existing customers.
- Proactively prospecting to generate new business, and constantly exceeding company goals and objectives in addition to servicing current and newly acquired accounts.
- Understanding the target markets, including industry/company, and which market strategies can be used to attract clients.
- Building and expanding centers of influence within my territory.
- Participating in valuable business networking, and community events in addition to Managers’ meetings, Forums, and company events.
- Developing and maintaining courteous and effective working relationships with various departments.
- Ensuring that business operations are compliant with guidelines and procedures.
- Addressing client inquiries and concerns promptly and professionally and resolving any issues that may arise in a timely and efficient manner.
Area Manager, Small Business Banking
Scotiabank
01.2011 - 11.2014
- Led and ensured the development of Small Business Team (5 locations) in the region through coaching, mentoring, training, and conducting performance evaluations.
- Developed and established both annual and monthly objectives in alignment with the organization's business plans and strategies.
- Managed and developed an assigned portfolio of high value and/or complex small business owner relationships.
- Created, and identified new business opportunities and meeting with prospective clients who seek out sound financial solutions.
- Developed sales and marketing strategies, techniques, and tactics based on feedback from customers, regional leadership, and executive management.
- Achieved sales and operations results according to the company's overall business and strategic plans.
- Coordinated resources to appropriately balance strategic objectives with financial return (profit) and efficient use of financial assets. Overall P&L (budgetary) responsibility for District/Branch.
- Designed, implemented, and managed processes to monitor sales, marketing, and operational performance.
- Ensured compliance with strategic goals, administrative policies and procedures, and government regulations.
- Represented the organization at local, District and National networking events on a regular basis.
Business Development Manager
State Farm Insurance
07.2008 - 01.2011
- Identified and developed new market opportunities to enhance margins and volume growth.
- Participated in the development and implementation of strategic objectives.
- Managed pricing, volumes, and mix in accordance with market conditions to maximize profitability and achieved cash flow targets.
- Established individual goals (exceeding company objectives) and developed a strategy to achieve them.
- Grew on-going business relationships and established new customers to maximize sales volume within the market and State Farm capacity limitations.
- Reviewed Customer Accounts, met or exceeded the expectations, Ease of Interactions, Quality, Cost, and On-time delivery.
Market Manager (Ottawa)
TELUS Mobility
10.2004 - 07.2008
- Supervised 4 corporate retail locations within the Ottawa Region.
- Recruited, trained and coached a Team of professionals according to company policies, HR procedures and labor act.
- Managed sales budgets, goals and strategies including P & L accountability to ensure KPIs are consistently being achieved.
- Conducted statistical research and analysis, reviewed results and analyzed premiums.
- Built and executed successful growth plans to find ways to increase the profitability.
- Provided complete solutions and support to customers and team members.
- Visited stores and scheduled regular sales meetings.
- Expanded business through negotiation and acquisition of new business accounts.
- Reviewed merchandising plans implementation, cleanliness, good order and safety of all locations.
Senior Store Manager
The Children’s Place
08.2000 - 10.2004
- Managed daily operations of 3 retail locations in the Ottawa East Area.
- Hired, trained, and retained a motivated team of managers.
- Planned, prepared, established sales goals and objectives, and managed performance for success.
- Conducted regular analysis of financial statements to maintain budgetary requirements and adjust accordingly through execution of plan of action.
- Instituted standards for formalized training process across the Area.
- Ensured all locations are merchandised visually as per the standards.
- Negotiated small and large contracts and increased accounts of 27% and expanded sales team by 24%.
Education
Certificate - Organizational Leadership
HARVARD BUSINESS SCHOOL (ONLINE)
USA01.2025
Certificate - Life Coach
IAP CAREER COLLEGE
Calgary, AB01.2022
Master’s degree - Business Administration and Management
BELLTOWN UNIVERSITY
USA01.2013
Bachelor’s degree - Business Administration and Marketing
NATIONAL BUSINESS INSTITUTE
USA01.2004
Diploma - Sales Management and Marketing
CAMBRIDGE TUTORIAL COLLEGE
United Kingdom01.1999
Diploma - Accounting & Computer Applications
COLLEGE TECHNIQUE DE LA SAGESSE
Beirut01.1993
Skills
- Leadership Skills
- Analytical Skills
- Data Analysis
- Self-Motivated Professional
- Decision Making
- Business Management
- Business Development
- Training & Development
- Interpersonal skills
- Strategic Planning
- Risk Management
- Revenue Management
- Credit/Financial Analysis
- Operations Management
- Project Management
- Flexible and Adaptable
- Conflict Resolution
- Active Listening
- Market analysis
- Sales strategy
- Team building
- Networking skills
- CRM proficiency
- Negotiation expertise
- Contract negotiations
- Customer retention
Accomplishments
- National Champion 2016-2017-2018-2019-2020-2021-2022-2023-2024
Languages
English
Full Professional
French
Professional
Arabic
Native/ Bilingual
Affiliations
- Fundraiser: Canadian Diabetes Association
- Volunteer: Motorcycle Ride For Dad
- Sponsor and Fundraiser: World Vision Canada
- Fundraiser: United Way/Centraide Ottawa
- Member: Ottawa-Gatineau Arab Businesses Group
Certification
- IAPO International Organization of Professional Life Coaches
- General Insurance Licence (OTL)
- Emotional Intelligence
- Health and Safety
- Association for Accreditation of Business Schools & Programs (AABSP)
- Small Business Banker
References
References available upon request.
Timeline
Senior Sales Agent
Allstate Insurance
11.2014 - Current
Area Manager, Small Business Banking
Scotiabank
01.2011 - 11.2014
Business Development Manager
State Farm Insurance
07.2008 - 01.2011
Market Manager (Ottawa)
TELUS Mobility
10.2004 - 07.2008
Senior Store Manager
The Children’s Place
08.2000 - 10.2004
Certificate - Organizational Leadership
HARVARD BUSINESS SCHOOL (ONLINE)
Certificate - Life Coach
IAP CAREER COLLEGE
Master’s degree - Business Administration and Management
BELLTOWN UNIVERSITY
Bachelor’s degree - Business Administration and Marketing
NATIONAL BUSINESS INSTITUTE
Diploma - Sales Management and Marketing
CAMBRIDGE TUTORIAL COLLEGE
Diploma - Accounting & Computer Applications
COLLEGE TECHNIQUE DE LA SAGESSE
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