Rabibah Nankinga
General administrator
Toronto,CA
Summary
Dynamic and results-oriented professional with extensive experience in hospitality, notably with Hampton Inn & Suites By Hilton Calgary. Excelled in guest relations and reservation management, enhancing customer satisfaction and loyalty. Demonstrated leadership and strong interpersonal skills, leading to a 30% increase in walk-ins. Committed to elevating guest experiences through meticulous attention to detail and a robust work ethic.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Customer Care Representative
Walmart
Barrie, CA
12.2023 - 08.2024
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Concierge Agent
Hampton Inn & Suites By Hilton Calgary
07.2021 - 02.2023
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Front Desk Receptionist
Sheraton Hotel
01.2018 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Adhered to health and safety regulations in compliance with company policies and procedures while maintaining food safety which led to a 30% increament in walkins.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Implemented marketing and promotional initiatives to increase occupancy.
Education
Bachelor of Arts - Hospitality And Tourism Management
01-2017
Skills
- Reservation management
- Guest relations
- Time management proficiency
- Strong interpersonal skills
- Attention to detail
- Cultural awareness
- Conflict resolution expertise
- Strong work ethic
- Relationship building
- leadership skills
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Food Safety Manager Certification
- Basic security guard training and certification
Interests
Sports
Child care
Exploring new places
Timeline
Customer Care Representative - Walmart
12.2023 - 08.2024
Concierge Agent - Hampton Inn & Suites By Hilton Calgary
07.2021 - 02.2023
Front Desk Receptionist - Sheraton Hotel
01.2018 - 03.2020
Makerere University - Bachelor of Arts, Hospitality And Tourism Management
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