Rabiatu Abass
Executive Assistant
Los Angeles
Summary
Experienced professional with over five years in managerial, administrative, and customer relations roles. Strong work ethic and critical thinking skills. Excels in diverse and multicultural environments. Respectful and self-motivated. Dedicated to achieving career success.
Overview
11
11
years of professional experience
Work History
Safety Team Member
Envoy Air
01.2024 - Current
- Educate and train team members on ways to ensure safety in daily airport operations.
CARE Station Support Member
Envoy Air
01.2024 - Current
- Trained on how to assist passengers and their families in the immediate hours after an aircraft accident or incident before the arrival of deployable Customer Assistance Relief Effort (CARE) Team.
Part-time Customer Assistant Representative
Envoy Air
01.2023 - Current
- Customer Service: Warmly welcome customers and provide special assistance services to customers/passengers at the Airport in documentation and disabilities.
Human Resource Manager
Iqra Educational Centre
01.2019 - 01.2020
- Research Contribution: Made imperative contributions in the field of research by collecting, interpreting and analyzing data on staff performance rate, staff retention and job satisfaction.
- Quality Assurance: Played a systematic role in identifying effective and efficient strategies for ensuring and maintaining quality service that meets the requirements in an academic setting.
- Payroll: Prepared payroll for over 100 staff by calculating hours present at work, approved leave days and holidays through the payroll software.
- Recruitment, Orientation and Training: Identified and advertised vacant positions in the institution. Provided coaching support and orientation to new recruits. Trained and retrained existing staff on technical and product knowledge.
Leadership role
Principal Weekday School
01.2018 - 01.2019
- Had oversight of specific operations of all subordinates.
- Brainstormed on new ideas and provided timely solutions to problems/challenges.
- Policy formulation: Helped to formulate and implement strategic plan that guides the direction of the institution.
- Empowerment: Coached new teachers to enhance their performance rates and interests in leadership positions through one-on-one professional development sessions.
Client Service Manager/ Personal Assistant to Director
Principal Weekday School
01.2016 - 01.2018
- Customer Service: Provided excellent customer service to clients which was not limited to answering phone calls, greeting customers, taking customer feedback/comments/suggestions and frequently checking emails and responding to them. This improved clients/customers and institution relationship to 80% by 2018.
- Assistantship: Assisted the director and other executive managers with some duties such as organizing meetings, publicizing relevant information and liaising with other relevant agencies and media which eased their roles.
Research and Teaching Assistant
Department of Geography and Resource Management, UG
01.2014 - 01.2015
- Assistantship: Served as a field assistant to lecturers at the department by collecting data from fields. Prepared for and presented tutorial lessons and provided guidance for undergraduate students in their dissertations.
Education
Master of Philosophy - Environmental Science
University of Ghana
09.2015 - 12 2018
BA - Geography and Resource Development with History
University of Ghana
01.2010 - 1 2014
West Africa Senior School Certificate Examination (WASSCE) - General Art
Accra Girls' Senior High School
01.2006 - 1 2009
Skills
- MS Office
- Word
- Excel
- Power Point
- Statistical Package for the Social Sciences (SPSS)
- coding
- thematic analysis
- ATLASti Software
- Workplace inspections
- Hazard identification
- Incident investigation
Additional Information
Training in Methodological and Field Studies in Development Research School, 08/01/22, University of Ghana, universities of Lund, Gothenburg and Uppsala, Digital Literacy Conference- Data Science, 03/01/21, IT Learning Academy, EduTalk Professional Development Session on School Leadership and Growth mindset, 08/01/20, NEOGENICS education group, Excellent in Reading, Speaking and Writing, Excellent in Reading and Writing, Good in Speaking, Excellent in Speaking, Basic in Reading and Writing, Excellent in Speaking, Basic in Reading and Writing, Experienced user of MS Office; Word, Excel and Power Point, Adequate expertise on the use of the Statistical Package for the Social Sciences (SPSS), Adequate expertise in coding and thematic analysis using ATLAS.ti Software
Timeline
Safety Team Member
Envoy Air
01.2024 - Current
CARE Station Support Member
Envoy Air
01.2024 - Current
Part-time Customer Assistant Representative
Envoy Air
01.2023 - Current
Human Resource Manager
Iqra Educational Centre
01.2019 - 01.2020
Leadership role
Principal Weekday School
01.2018 - 01.2019
Client Service Manager/ Personal Assistant to Director
Principal Weekday School
01.2016 - 01.2018
Master of Philosophy - Environmental Science
University of Ghana
09.2015 - 12 2018
Research and Teaching Assistant
Department of Geography and Resource Management, UG
01.2014 - 01.2015
BA - Geography and Resource Development with History
University of Ghana
01.2010 - 1 2014
West Africa Senior School Certificate Examination (WASSCE) - General Art
Accra Girls' Senior High School
01.2006 - 1 2009
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