Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Interests
Timeline
Generic

Rabiat Mohammed

Edmonton,AB

Summary

Dynamic Education Officer with a proven track record at Ghana Education Service, enhancing curriculum quality and reducing dropout rates through innovative programs. Skilled in sales strategies and customer service, I successfully secured $400,000 in funding while fostering community relationships and boosting student engagement through interactive lesson plans.

Diligent [Desired Position] with rich background in education administration and program development. Successfully implemented curricular improvements and fostered student engagement through innovative instructional strategies. Demonstrated leadership in team collaboration and effective communication.

Overview

9
9
years of professional experience
6
6
Certification

Work History

Education Officer

GHANA EDUCATION SERVICE
03.2022 - 12.2023
  • Managed alternative education programs for organization.
  • Promoted a positive learning environment by implementing classroom management techniques that fostered respect, inclusivity, and collaboration.
  • Enhanced curriculum quality by collaborating with fellow educators to develop and implement innovative educational programs.
  • Assisted in reducing dropout rates through the development of targeted intervention programs for at-risk students.
  • Strengthened relationships between schools, parents, and local organizations through active participation in community events and outreach programs.
  • Introduced educational inclusion program and oversaw implementation.
  • Evaluated student progress using various assessment tools, driving continuous improvement in teaching methods and materials.
  • Developed cross-disciplinary connections between subjects by collaborating with colleagues on integrated lesson plans.
  • Increased parent involvement by organizing educational workshops, conferences, and regular communication regarding student progress.
  • Wrote funding applications and grants and won $40000 to meet organizational needs.
  • Boosted student engagement by designing interactive lesson plans that incorporated multimedia and group activities.
  • Developed adult education classes on financial literacy during accessible times.

Front Desk Manager

DESPITE GROUP OF COMPANIES
01.2022 - 12.2023
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
  • Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
  • Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Established strong rapport with returning guests while building new connections with first-time visitors.
  • Attended staff meetings and brought issues to attention of upper management.
  • Utilized property management software effectively for booking management, reporting, and tracking performance metrics.
  • Developed strong relationships with corporate clients, securing long-term contracts for group bookings.
  • Coordinated with sales department to identify potential leads from incoming inquiries.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
  • Optimized room inventory management, resulting in reduced overbooking occurrences.
  • Promoted upselling opportunities to maximize revenue through available add-ons and packages.
  • Increased repeat business by providing exceptional service and promptly handling guest feedback.
  • Supported revenue management strategies by closely monitoring occupancy rates and adjusting room pricing accordingly.
  • Implemented policies and procedures to maintain compliance with brand standards and local regulations.
  • Defined clear targets and objectives and communicated to other team members.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Launched quality assurance practices for each phase of development
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Sales Supervisor

HALAL ENTERPR
08.2019 - 01.2023
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Developed strong relationships with key clients, resulting in repeat business and increased revenue.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Boosted sales by implementing effective training programs for new and existing employees.
  • Analyzed sales data to set quotas and assess potential areas of growth.
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
  • Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
  • Effectively coached team members to reach weekly and monthly sales goals.
  • Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
  • Completed employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance.
  • Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
  • Played an integral role in recruitment processes by interviewing candidates and guiding them through onboarding procedures upon hire completion successfully.
  • Assisted in forecasting sales trends, allowing for proactive strategy adjustments based on market conditions.
  • Mentored junior staff members, fostering professional development and career progression within the organization.
  • Maintained comprehensive knowledge of industry trends, competitor activity, and emerging technologies to inform strategic decisionmaking.
  • Constructed displays and signs to promote specified products and sales promotions.
  • Orchestrated successful product launches, coordinating between marketing, sales, and product development teams.
  • Conducted detailed market analysis to identify and target untapped customer segments.
  • Implemented customer relationship management system, streamlining sales process and improving client retention.
  • Enhanced team's sales performance by leading weekly strategy meetings.
  • Generated detailed reports highlighting team achievements as well as areas requiring further attention or improvement efforts.
  • Fostered collaborative team environment, encouraging open communication and sharing of best practices among sales representatives.
  • Led by example, consistently exceeding personal sales targets and inspiring team to achieve collective goals.
  • Improved sales team's product knowledge with regular training sessions, enhancing their ability to meet customer needs.
  • Developed robust training modules to elevate new hires' understanding of product lines and sales techniques.
  • Optimized sales routes and territories for maximum efficiency and coverage, using detailed analytics and mapping tools.
  • Developed and implemented strategies to increase sales and improve customer service.
  • Developed and implemented incentive programs to increase sales and customer loyalty.
  • Performed supplier risk evaluations and supported regulatory inspections.
  • Negotiated more favorable rates and delivery times with vendors.
  • Conducted supplier risk evaluations and assisted with regulatory inspections.

Sales Associate

PARSEY GROUP OF COMPANIES
02.2015 - 03.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience. Personally trainned over 20 people within a year.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Collaborated with team members to achieve monthly sales targets.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Recommended complementary purchases to customers, increasing revenue.

Education

Finance

WFG Oliver'S
Toronto, ON
12-2023

Bachelor of Arts - Educational Psychology

UNIVERSITY OF EDUCATION
WINNEBA -GHANA
09-2023

High School Diploma -

ACCRA High School
Accra-ghana
06-2012

Skills

  • Sales strategies
  • Customer service
  • Sales presentations
  • Effective selling techniques
  • Sales strategy development
  • Sales training
  • Sales coaching
  • Sales reporting
  • Inventory control
  • Sales expertise
  • Objection handling
  • Influencing skills
  • Proficient in [type] technology

Accomplishments

  • Collaborated with the team of 30 to improve student learning .
  • Documented and resolved student dropout which led to significant graduation.
  • Documented and resolved misappropriation of funds which led to full accountability.
  • Supervised team of 30 staff members.

Languages

English
Full Professional

Certification

  • Certified financial educator, WFG - 2024
  • Licensed life insurance agent , Alberta Insurance Council - 2025
  • Accident and Sickness Insurance , [AIC - 2025
  • FISRT AID and CPR Training - 2024

Interests

  • Volunteer Work
  • Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
  • Participating in fundraising events to support local charities, schools, or community projects
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • I like working with my hands and fixing things
  • Volunteering for community initiatives to give back to local communities and make a positive impact

Timeline

Education Officer

GHANA EDUCATION SERVICE
03.2022 - 12.2023

Front Desk Manager

DESPITE GROUP OF COMPANIES
01.2022 - 12.2023

Sales Supervisor

HALAL ENTERPR
08.2019 - 01.2023

Sales Associate

PARSEY GROUP OF COMPANIES
02.2015 - 03.2019

Finance

WFG Oliver'S

Bachelor of Arts - Educational Psychology

UNIVERSITY OF EDUCATION

High School Diploma -

ACCRA High School

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