Rabia Tabassum
Sacramento
Summary
Dynamic professional with a proven track record at LRMIS Board of Revenue Punjab, excelling in customer service and strategic planning. Adept at enhancing client satisfaction through innovative initiatives and effective team leadership. Skilled in data analysis and vendor negotiation, driving significant improvements in performance and operational efficiency. Multi-talented Assistant Director focused on streamlining operations and increasing team productivity. Fully versed in office functions to meet deadlines. Mentors and coaches staff to optimal levels of productivity and leadership.
Overview
12
12
years of professional experience
Work History
Assistant Director Service Center
LRMIS Board or Revenue Punjab
Lahore
08.2014 - 05.2017
- Implemented customer service initiatives to improve client satisfaction.
- Developed department performance goals and methods for achieving milestones.
- Facilitated team meetings to discuss progress and address challenges.
- Assisted in developing and implementing strategic plans to achieve organizational goals.
- Monitored staff performance, provided feedback and conducted annual reviews.
- Oversaw employee relations issues such as grievances, disciplinary actions and terminations.
Assistant Marketing Officer/Merchandiser
Niagara Mills Pvt.Ltd
Faisalabad
01.2014 - 08.2014
- Managed social media accounts, creating engaging content that boosted follower engagement by significant percentages.
- Collaborated with other departments to coordinate strategic marketing activities.
- Monitored competitors' activities to stay ahead in the market.
- Negotiated with vendors to obtain most cost-effective pricing for product distribution.
- Monitored online customer feedback and responded accordingly.
- Created and distributed sales materials, including brochures and product datasheets, to support sales efforts.
Senior Data Entry Operator
The Urban Unit Planning and Development Sector
Faisalabad
08.2013 - 01.2014
- Entered data into spreadsheets, documents and databases with high accuracy rate.
- Utilized various software applications such as MS Excel, Access, Word, for efficient handling of tasks.
- Reviewed incoming documents for accuracy before entering into system.
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Identified, corrected, and reported data entry errors.
Merchandiser
Masood Textile Mills
Faisalabad
03.2012 - 05.2013
- Monitored weekly, monthly and quarterly achievement goals.
- Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
- Participated in weekly meetings regarding upcoming promotions or changes in product lines.
- Developed effective relationships with suppliers in order to secure competitive pricing for products purchased by the company.
- Consulted with management and advertising teams to plan optimal promotions.
- Collaborated with vendors to negotiate pricing, delivery dates, and other terms of sale.
Business Development Executive
The Harvest Group
Faisalabad
10.2011 - 03.2012
- Targeting new clients by pitching business plan regarding commodities.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Attended conferences related to foreign exchange trading to stay abreast of industry trends and developments.
- Researched emerging markets for potential investment opportunities.
- Bought or sold stocks, bonds and commodity futures on behalf of investment dealers.
Internet Researcher/Senior SEO Specialist
The Pasban Group
Faisalabad
01.2005 - 05.2007
- Developed and implemented SEO strategies to increase organic search engine rankings.
- Managed tracking and reporting of search-related activities to provide analyses to marketing executives.
- Monitored website performance using tools like Google Analytics and Search Console, adjusting strategies as needed.
- Researched and identified new industry trends related to SEO best practices.
- Executed and managed banner, video and other non-text link ad campaigns.
- Collaborated with web developers to ensure website architecture was SEO-friendly.
- Conducted comprehensive keyword research to optimize website content and improve search engine rankings.
- Conducted thorough research to produce informative and accurate articles on diverse topics.
- Analyzed competitor content and strategies to identify opportunities for improvement.
- Created content for websites, blogs and social media accounts to increase visibility and engagement.
Education
MBA - Management Information Systems
University of Agriculture
Faisalabad06-2009
Bachelor of Arts - Geography
Punjab University
Lahore03-2004
Skills
- Customer service
- Project management
- Employee training
- Performance monitoring
- Strategic planning
- Data analysis
- Social media management
- Team leadership
- Vendor negotiation
- Effective communication
- Customer relations
- Good judgment
- Documentation and reporting
- Communication skills
- Multitasking capacity
- Written communication
Timeline
Assistant Director Service Center
LRMIS Board or Revenue Punjab
08.2014 - 05.2017
Assistant Marketing Officer/Merchandiser
Niagara Mills Pvt.Ltd
01.2014 - 08.2014
Senior Data Entry Operator
The Urban Unit Planning and Development Sector
08.2013 - 01.2014
Merchandiser
Masood Textile Mills
03.2012 - 05.2013
Business Development Executive
The Harvest Group
10.2011 - 03.2012
Internet Researcher/Senior SEO Specialist
The Pasban Group
01.2005 - 05.2007
MBA - Management Information Systems
University of Agriculture
Bachelor of Arts - Geography
Punjab University
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