Rabia Syed
Summary
Compassionate Early Childhood Educator with passion for teaching and supporting young students in setting foundation for life-long success. Proven to quickly develop rapport with children through friendly approach, patient demeanor and excellent communication skills. Organized with exceptional work ethic and dedication to completing projects. Skilled in both independently motivated and collaborative team settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Support Agent
LifeLabs Medical Laboratory Services
03.2022 - Current
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Participated in team meetings and training sessions to stay informed about updates and changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintain confidentiality involving any information made available directly or indirectly about clients, including physicians, patients, employees, and the company
- Work in a manner that protects one's own health and safety and the safety of co-workers and others, and that is consistent with the law and with safe work practices and procedures established by Lifelabs
Customer Service Representative
Indigo Park
07.2019 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Consistently meet and exceed the client's and customer's expectations by providing stellar customer service
- Managing transactions on various types of POS systems
- Assisting any airport guest with any issues or concerns to the best of my ability
- Maintained an effective handling time between customers
Education
Bachelor of Arts - Education And English
University of Toronto
Toronto, ON01.2024
Early Childhood Education Diploma - Education
Sheridan College Institute of Technology And Advanced Learning
Brampton, ON06.2018
Skills
- Conflict Resolution and customer relations
- Excellent interpersonal and creative thinking skills
- Team-oriented, strong problem-solving skills
- Strong analytical and critical thinking skills
- Ability to problem-solve and work efficiently under pressure, excellent work ethics
- Strong verbal and written communication skills
- Strong leadership capabilities and relationship management skills
Certification
Food Handlers Certificate
Red Cross Standard First Aid and CPR/AED Level C
Timeline
Customer Support Agent
LifeLabs Medical Laboratory Services
03.2022 - Current
Customer Service Representative
Indigo Park
07.2019 - 03.2020
Bachelor of Arts - Education And English
University of Toronto
Early Childhood Education Diploma - Education
Sheridan College Institute of Technology And Advanced Learning
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