Rabia Nagpal
Brampton,ON
Summary
Proactive office administrator with strong expertise in time management and recordkeeping. Enhanced client relations and streamlined processes, contributing to improved service delivery and organizational efficiency.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Bansal Professional Financial Services
Mississauga, ON
03.2021 - Current
- Coordinated scheduling for client meetings and ensured timely communication of changes.
- Managed document preparation, including financial reports and client correspondence, maintaining high accuracy levels.
- Streamlined office processes by implementing digital filing system, improving retrieval speed and efficiency.
- Assisted in the development of client presentations, enhancing visual appeal and clarity of financial information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Customer Service Cashier
Burger King
Niagara Falls, ON
10.2019 - 07.2020
- Provided exceptional customer service, resolving inquiries and complaints effectively.
- Maintained cleanliness and organization of work area, ensuring compliance with health standards.
- Assisted in inventory management by restocking supplies and monitoring stock levels.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Collaborated with team members to streamline checkout processes, reducing average customer wait time.
Education
Office Administration
Niagara College
Welland09-2020
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- File organization
- Microsoft Excel
- Customer and client relations
- Documentation and recordkeeping
- Office management
- Professional communication
- Invoice processing
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Administrative Assistant
Bansal Professional Financial Services
03.2021 - Current
Customer Service Cashier
Burger King
10.2019 - 07.2020
Office Administration
Niagara College