Loreen Katheke Musyoka
Dubai,UAE
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Guest Experience & Operations
DUBAI PARKS AND RESORT
DUBAI, UNITED ARAB EMIRATES
01.2024 - Current
- Meet and greet, provide information on safety and regulations in play areas,uphold customer satisfaction
- Actively monitor children in play area and ensure safety guidelines are followed.
- Supervise play and fun activities for children mostly with special needs, maintain high standards of hygiene.
- Facilitated meet and greets to enhance communication with parents.
- Reported incidents to management promptly, ensuring timely resolution and safety compliance
F&B Associate
CITYMAX HOTEL
Dubai, United Arab Emirates
01.2021 - 12.2023
- Greeted customers and escorted them to tables, ensuring a welcoming atmosphere.
- Presented menus and responded to inquiries about cuisine, providing tailored recommendations.
- Recommended wines and beverages, enhancing overall dining experience.
- Recorded customer orders and communicated with kitchen staff for accurate preparation.
- Served food, drinks, and desserts promptly to maintain high service standards.
- Delivered specialty dishes to tables, accommodating specific customer requests.
- Monitored customer satisfaction, proactively resolving issues to ensure positive experiences.
- Prepared bills and processed payments efficiently, maintaining cleanliness in dining areas to support seamless service.
Ride Attendant
GLOBAL VILLAGE
01.2019 - 01.2021
- Seated patrons securely with safety belts and bars before ride initiation.
- Advised riders on fastening seat belts and communicated essential safety precautions.
- Maintain expert knowledge in safety and operation of riding devices.
- Inspect riding devices for any malfunctions before opening to public.
- Identify and escalate any repairs to management promptly.
- Executed device maintenance and safety procedures consistently.
- Managed operations for the 2024-2025 season, ensuring smooth execution of all activities.
Cashier and Bartender (Team Captain)
GRAND EXCELSIOR
09.2009 - 12.2019
- Prepared and served drinks and beverages to patrons following regular recipes.
- Mix ingredients such as soda, water, and sugar to prepare cocktails.
- Anticipate guests' needs to decide additional service needed.
- Cleaned and sanitized bar and equipment daily to uphold hygiene standards.
- Ordered liquor and supplies from approved vendors to maintain stock levels.
- Handle cash counter, including checks and credit card payments.
- Identified and prevented acceptance of counterfeit checks and credit cards.
- Tally cash collected at the counter and hand it over it to the supervisor at the shift change.
- Operate register and verification machines.
- Trained staff to effectively handle irate customers and foster customer service excellence.
- Explained billing policy to dissatisfied customers and resolved product pricing issues.
- Coordinate with the billing department to check pending payment of regular customers.
- FORMALLY DHOW PALACE HOTEL (DUBAI UAE)
Customer Service Representative (Waitress)
GRAND EXCELSIOR
02.2006 - 09.2009
- Provided customer service in a fast-paced environment
- Prepared a variety of cocktail drinks to enhance customer experience
- Performed food service duties during high-volume events
- Promoted food and beverage offerings to increase customer satisfaction
- Operated cashier station for transactions
- Prepared beverages as a bartender in a busy venue
- Managed reservations for events and gatherings to ensure smooth operations
- FORMALLY DHOW PALACE HOTEL (DUBAI UAE)
Education
AIRLINE RESERVATION AND TICKETING CERTIFICATE - Airline reservation, Hotel booking and reservation, Car reservation, Airline ticketing, Front office services
WORLD LINK TRAINING INSTITUTE
Dubai, UAE12.2005
Skills
- Airline reservations
- Hotel booking and management
- Car rental services
- Front office operations
- Microsoft Excel and Word
- Presentation design
- Windows operating system
- Macro proficiency
- Point of sale systems
- Sales strategies
- Food management
- Customer service excellence
- Cash handling skills
- Problem solving techniques
- Communication skills
References
Available upon request.
Timeline
Guest Experience & Operations
DUBAI PARKS AND RESORT
01.2024 - Current
F&B Associate
CITYMAX HOTEL
01.2021 - 12.2023
Ride Attendant
GLOBAL VILLAGE
01.2019 - 01.2021
Cashier and Bartender (Team Captain)
GRAND EXCELSIOR
09.2009 - 12.2019
Customer Service Representative (Waitress)
GRAND EXCELSIOR
02.2006 - 09.2009
AIRLINE RESERVATION AND TICKETING CERTIFICATE - Airline reservation, Hotel booking and reservation, Car reservation, Airline ticketing, Front office services
WORLD LINK TRAINING INSTITUTE