Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Rabia Muhammad Salim

Rabia Muhammad Salim

Mississauga,ON

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Supply Chain industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Supply Chain Supervisor

Canada Fortune Group
06.2023 - Current
  • Reduced lead times for critical materials through proactive supplier management and effective communication with stakeholders.
  • Oversaw the successful integration of two separate distribution centers into a unified network, improving overall delivery times.
  • Communicated directly with suppliers and analyzed contracts and service cost-effectiveness.
  • Managed budgetary guidelines for the supply chain department, consistently delivering results within allocated resources.
  • Coordinated transportation activities to ensure timely deliveries while minimizing freight costs.

Manager Sales outbound/Inbound

NEWS Logistics
04.2017 - Current
  • Manage customer resolution area and work place
  • Business-to-Business and Business-to-consumer
  • Look after the business and residential clients
  • Conducting mails for Co-ordinate with clients and counter parts in India, China and UAE
  • Support in operations for LCL & FCL
  • Correspond with international Agents
  • Successfully up-sell and cross-sell to existing clients
  • Involved in strategy development for the retention team
  • Analyze customer trends and co-ordinate with internal departments for a hassle experience for the clients
  • Assist with training of new staff with effective customer and selling services.

Lecturer and facilitator

Indus University
09.2019 - Current
  • Business Communication
  • Supply chain Management
  • Strategic Management
  • Organizational Behavior

Freight Forwarder

Total Freight System
04.2016 - 03.2017
  • Facilitating clients
  • Maintaining records for Import and Export
  • Conducting mails for Co-ordinate with clients and counter parts in India, China and UAE
  • Support in operations for LCL & FCL

Assistant Manager

ND Traders
09.2012 - 08.2014
  • Facilitating customers
  • Maintaining records for inward and outward
  • Conducting meeting for marketing staff
  • Leading sale

Customer care Representative

NIB BANK
03.2012
  • Facilitating customers
  • Maintaining records for inward and outward
  • Conducting mails for Branch maintenance and follow up
  • Support in operations
  • Doing cross sell
  • Co-ordinate with customers for account balance and for return cheques

Cross Sales Processor

FAYSAL BANK
10.2011 - 02.2012
  • Processing the Master Credit Cards applications.
  • Resolve decline cases and acknowledge the cases

Education

MBA - Supply Chain Management

M.A.J.University
Karachi Pakistan
01-2019

Bachelors of Commerce - Commerce

Karachi University
Karachi, Pakistan

Intermediate - Arts

Board of Intermediate Education, Karachi
Karachi, Pakistan

Board of Secondary Education Karachi

Skills

  • Microsoft Office (Word, Excel, Access & Power Point)
  • CSR and Integnum Working (for Sales records)
  • Customer service
  • Call center experience
  • First call resolution
  • Customer relationship management

Certification

  • Freight Forwarding-(PIFFA) FIATA DIPLOMA from Pakistan International freight Forwarding association
  • TESOL CERTIFICATE from TESOL CANADA

Languages

English
Professional Working

Timeline

Supply Chain Supervisor

Canada Fortune Group
06.2023 - Current

Lecturer and facilitator

Indus University
09.2019 - Current

Manager Sales outbound/Inbound

NEWS Logistics
04.2017 - Current

Freight Forwarder

Total Freight System
04.2016 - 03.2017

Assistant Manager

ND Traders
09.2012 - 08.2014

Customer care Representative

NIB BANK
03.2012

Cross Sales Processor

FAYSAL BANK
10.2011 - 02.2012

MBA - Supply Chain Management

M.A.J.University

Bachelors of Commerce - Commerce

Karachi University

Intermediate - Arts

Board of Intermediate Education, Karachi

Board of Secondary Education Karachi

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Rabia Muhammad Salim