Rabia Muhammad Salim
Mississauga,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Supply Chain industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Supply Chain Supervisor
Canada Fortune Group
06.2023 - Current
- Reduced lead times for critical materials through proactive supplier management and effective communication with stakeholders.
- Oversaw the successful integration of two separate distribution centers into a unified network, improving overall delivery times.
- Communicated directly with suppliers and analyzed contracts and service cost-effectiveness.
- Managed budgetary guidelines for the supply chain department, consistently delivering results within allocated resources.
- Coordinated transportation activities to ensure timely deliveries while minimizing freight costs.
Manager Sales outbound/Inbound
NEWS Logistics
04.2017 - Current
- Manage customer resolution area and work place
- Business-to-Business and Business-to-consumer
- Look after the business and residential clients
- Conducting mails for Co-ordinate with clients and counter parts in India, China and UAE
- Support in operations for LCL & FCL
- Correspond with international Agents
- Successfully up-sell and cross-sell to existing clients
- Involved in strategy development for the retention team
- Analyze customer trends and co-ordinate with internal departments for a hassle experience for the clients
- Assist with training of new staff with effective customer and selling services.
Lecturer and facilitator
Indus University
09.2019 - Current
- Business Communication
- Supply chain Management
- Strategic Management
- Organizational Behavior
Freight Forwarder
Total Freight System
04.2016 - 03.2017
- Facilitating clients
- Maintaining records for Import and Export
- Conducting mails for Co-ordinate with clients and counter parts in India, China and UAE
- Support in operations for LCL & FCL
Assistant Manager
ND Traders
09.2012 - 08.2014
- Facilitating customers
- Maintaining records for inward and outward
- Conducting meeting for marketing staff
- Leading sale
Customer care Representative
NIB BANK
03.2012
- Facilitating customers
- Maintaining records for inward and outward
- Conducting mails for Branch maintenance and follow up
- Support in operations
- Doing cross sell
- Co-ordinate with customers for account balance and for return cheques
Cross Sales Processor
FAYSAL BANK
10.2011 - 02.2012
- Processing the Master Credit Cards applications.
- Resolve decline cases and acknowledge the cases
Education
MBA - Supply Chain Management
M.A.J.University
Karachi Pakistan01-2019
Bachelors of Commerce - Commerce
Karachi University
Karachi, PakistanIntermediate - Arts
Board of Intermediate Education, Karachi
Karachi, PakistanBoard of Secondary Education Karachi
Skills
- Microsoft Office (Word, Excel, Access & Power Point)
- CSR and Integnum Working (for Sales records)
- Customer service
- Call center experience
- First call resolution
- Customer relationship management
Certification
- Freight Forwarding-(PIFFA) FIATA DIPLOMA from Pakistan International freight Forwarding association
- TESOL CERTIFICATE from TESOL CANADA
Languages
English
Professional Working
Timeline
Supply Chain Supervisor
Canada Fortune Group
06.2023 - Current
Lecturer and facilitator
Indus University
09.2019 - Current
Manager Sales outbound/Inbound
NEWS Logistics
04.2017 - Current
Freight Forwarder
Total Freight System
04.2016 - 03.2017
Assistant Manager
ND Traders
09.2012 - 08.2014
Customer care Representative
NIB BANK
03.2012
Cross Sales Processor
FAYSAL BANK
10.2011 - 02.2012
MBA - Supply Chain Management
M.A.J.University
Bachelors of Commerce - Commerce
Karachi University
Intermediate - Arts
Board of Intermediate Education, Karachi
Board of Secondary Education Karachi
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