Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Rabia Goheer

Oakville,ON

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

2
2
years of professional experience

Work History

Customer Care Specialist

Cell N Computer
Mississauga , ON
2022.01 - 2023.03
  • Responded to customer inquiries and resolved complaints in a timely and professional manner.
  • Assisted with inventory management and restocking of products.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Kept customer pro actively informed about the status of their orders
  • Set up and activated customer accounts.
  • De-escalated problematic customer concerns, maintaining calm, friendly behavior.
  • Place and tracked customer orders, ensuring accurate and timely delivery.
  • Monitored and tracked customer orders to meet lead times and drive on-time delivery.

Invoicing Assistant

ED Employment Services
Etobicoke , ON
2021.05 - 2022.01
  • Managed all payments processing, invoicing and collections tasks.
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Contacted vendors to follow up on late invoices.
  • Answered customer questions to maintain high satisfaction levels.
  • Submitted claims to insurance companies.
  • Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
  • Input statement information, reconciled accounts and resolved discrepancies.
  • Prepared and posted weekly payments to vendors and suppliers.

Education

BBA - Human Resource Management

The University of Faisalabad
Pakistan
06.2013

Skills

  • Customer Service Excellence
  • Customer Retention Strategies
  • Building Customer Trust and Loyalty
  • Order and Refund Processing
  • Verbal and Written Communication
  • Customer Data Confidentiality
  • Customer Account Management
  • Payment Processing
  • Microsoft Office Suite
  • Strong Analytical and Problem Solving Skills
  • Relationship Building
  • Patient and Empathetic
  • Team-Oriented and Cooperative
  • Inbound and Outbound Calling

Timeline

Customer Care Specialist

Cell N Computer
2022.01 - 2023.03

Invoicing Assistant

ED Employment Services
2021.05 - 2022.01

BBA - Human Resource Management

The University of Faisalabad
Rabia Goheer