Rabia Goheer
Oakville,ON
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
Work History
Customer Care Specialist
Cell N Computer
Mississauga, ON
01.2022 - 03.2023
- Responded to customer inquiries and resolved complaints in a timely and professional manner.
- Assisted with inventory management and restocking of products.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Kept customer pro actively informed about the status of their orders
- Set up and activated customer accounts.
- De-escalated problematic customer concerns, maintaining calm, friendly behavior.
- Place and tracked customer orders, ensuring accurate and timely delivery.
- Monitored and tracked customer orders to meet lead times and drive on-time delivery.
Invoicing Assistant
ED Employment Services
Etobicoke, ON
05.2021 - 01.2022
- Managed all payments processing, invoicing and collections tasks.
- Processed and sent invoices, adjustments and credit memos to customers.
- Contacted vendors to follow up on late invoices.
- Answered customer questions to maintain high satisfaction levels.
- Submitted claims to insurance companies.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Input statement information, reconciled accounts and resolved discrepancies.
- Prepared and posted weekly payments to vendors and suppliers.
Education
BBA - Human Resource Management
The University of Faisalabad
Pakistan06.2013
Skills
- Customer Service Excellence
- Customer Retention Strategies
- Building Customer Trust and Loyalty
- Order and Refund Processing
- Verbal and Written Communication
- Customer Data Confidentiality
- Customer Account Management
- Payment Processing
- Microsoft Office Suite
- Strong Analytical and Problem Solving Skills
- Relationship Building
- Patient and Empathetic
- Team-Oriented and Cooperative
- Inbound and Outbound Calling
Timeline
Customer Care Specialist
Cell N Computer
01.2022 - 03.2023
Invoicing Assistant
ED Employment Services
05.2021 - 01.2022
BBA - Human Resource Management
The University of Faisalabad
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