Rabia Bhardwaj
Vancouver
Summary
An ambitious, resilient and driven individual with more than a decade of multi-sectoral experience in management and innovation. A canadian permanent resident, with a masters and PhD in biotechnology, young-scientist awardee, detail-oriented with strong leadership and motivational qualities. A reliable, efficient and enthusiastic individual with tremendous people skills and exceptional problem solving abilities, dedicated to find a career in a growing organization with aligned goals. Focused and quick to familiarize with latest technology and excellent at adapting different roles and environments.
Overview
8
8
years of professional experience
Work History
Lead Medical Office Assistant
Well Health Technologies
06.2022 - Current
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Reduced call wait times through effective demonstration of online bookings of appointment and efficient front desk management.
- Quick problem solving over the phone with patients and lesser wait times for callers in queue.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Contributed to a positive work environment by facilitating clear an concise communication between staff members, resulting in an organized environment.
Teaching Faculty Member
Punjab Agricultural University
08.2019 - 10.2021
- Inspired critical thinking in students through thought-provoking lectures and assignments.
- Managing classes with efficient learning techniques and mentored new faculty members on efficient teaching strategies.
- Cultivated a positive classroom environment that fostered respect, collaboration, and inclusivity among diverse learners.
- Managed teaching, research and innovation along with conducting and organizing extra curricular activities.
- Led various workshops, seminars and inter-departmental activities for students and teachers.
Research Associate
Guru Angad Dev Veterinary & Animal Sciences Uni
03.2017 - 08.2019
- Assisted in setting up laboratory, organized inventory and maintained SOPs for equipments.
- Trained and mentored junior researchers, fostering a collaborative work environment that promoted knowledge sharing all the while collaborating with multidisciplinary teams towards project completion.
- Presented my research findings at various international conferences, increasing visibility for the organization.
Education
McMaster Continuing Education - Applied Clinical Research
McMaster University
Hamilton, ON2024
Ph.D. - Biotechnology
Guru Angad Dev Veterinary & Animal Sciences Univ
India04.2017
Winter School - Molecular Biology, Vaccine Development
University of Saskatchewan
Saskatoon, SK2016
Master of Science - Biotechnology
Guru Angad Dev Veterinary & Animal Sciences Univ
India03.2013
Skills
- Physician and patient satisfaction, MOA engagement, inventory management
- Excellent people skills, leadership qualities, motivational speaker
- Schedule management, work-flow optimization and troubleshooting operational challenges
- Expert at technology: EMR, Outlook, Work, Excel & Teams
- Certified in panel management optimization, managing billings and invoices, resolving patient queries
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
French
Limited Working
Timeline
Lead Medical Office Assistant
Well Health Technologies
06.2022 - Current
Teaching Faculty Member
Punjab Agricultural University
08.2019 - 10.2021
Research Associate
Guru Angad Dev Veterinary & Animal Sciences Uni
03.2017 - 08.2019
McMaster Continuing Education - Applied Clinical Research
McMaster University
Ph.D. - Biotechnology
Guru Angad Dev Veterinary & Animal Sciences Univ
Winter School - Molecular Biology, Vaccine Development
University of Saskatchewan
Master of Science - Biotechnology
Guru Angad Dev Veterinary & Animal Sciences Univ
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