Summary
Overview
Work History
Education
Skills
Disclaimer
Hobbies and Interests
Certifications Tools Voluntary Work
Timeline
Generic

Rabia Bajaj

Kitchener,Canada

Summary

Dynamic Sr. Program/Projects Manager at RafterOne with extensive experience in Salesforce project delivery and stakeholder engagement. Proven track record of managing over USD 18M in implementations, driving client retention, and optimizing project performance. Adept in Agile methodology and risk assessment, ensuring successful outcomes and long-term partnerships.

Overview

14
14
years of professional experience

Work History

Sr. Program/Projects Manager

RafterOne
07.2022 - 03.2025
  • Directed over USD 18M in end-to-end Salesforce implementations in the last 2.9 years, ensuring alignment with client business objectives, timelines, and budgets.
  • Managed projects across diverse industries, including automobile, manufacturing, e-commerce, and funding providers.
  • Cultivated strong relationships with C-level executives and key stakeholders to define program goals, resolve challenges, ensure stakeholder alignment, and secure repeat business.
  • Coordinated with Salesforce implementation teams, internal project managers, and client-side teams to deliver seamless project executions by following Agile methodology and running scrum boards.
  • Maintained long-term relationships with clients, serving as the primary point of contact for post-implementation support and strategic guidance.
  • Oversaw project performance, adoption rates, and customer satisfaction scores before every project closure; prepared detailed reports for stakeholders to demonstrate program success.
  • Maintained RAID logs in Smartsheets, and mitigated risks by implementing proactive strategies, ensuring successful delivery and client satisfaction.
  • Drove client retention through continuous engagement and support, leading to successful contract renewals consistently, and ongoing client partnerships.
  • Maintained a repository of all project-related documents for future reference.
  • Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
  • Prepared cost estimates for projects of varying sizes.
  • Developed and updated project plans to document objectives, technologies, schedules, and funding.
  • Handled and mentored team members for better career success
  • Contributed to company initiatives, including enhancing PMO strategies, running improved L10s, implementing Agile methodologies, and fostering employee engagement through workplace social activities.
  • Created reports outlining project status, milestones achieved, risks encountered.
  • Generated and tracked change orders and other contractual modifications affecting budget and schedule.
  • Used tools like JIRA, Confluence, PSA, Salesforce, Smartsheet, lucid charts, Excel, Word, PPT, Sharepoint, Flossum.

Salesforce Projects Delivery/Client Success Manager

Signity Software Solutions Pvt. Ltd
Chandigarh, Chandigarh
11.2015 - 05.2022
  • Managed a team of 12+ CRM technology professionals (BA, PM, and Developers) to deliver Salesforce solutions for construction, financial, automotive, or e-commerce clients.
  • Manage multiple small and medium-sized Salesforce projects throughout the project development lifecycle using tools like Zoho Projects, JIRA, and Confluence.
  • Worked on migration projects, Sales and Service Cloud implementation projects, integration projects, AppExchange configurations, and their functionality enhancements, etc.
  • Develop relationships with key decision-makers for Salesforce's new and recurring business, and be responsible for SOW creation, negotiations, and its execution.
  • Responsible for preparing project progress sheets for project management, project schedules, reporting, and assessing risks throughout.
  • In-person meetings and on-site workshops with clients for better project understanding, implementation, and delivery.
  • Managing and accessing Projects Schedules using tools like JIRA, Zoho projects, Zoho sprints, Trello or Asana
  • Managing Client communications, project escalations to ensure client success and quality project delivery for Salesforce projects
  • Constant optimization of the delivered product and keeping informed about new updates in the products of the Salesforce ecosystem.
  • Revenue tracking for CRM projects in the organization, and set monthly or quarterly targets for the Sales and Pre-Sales teams.

Delivery Manager/Solution Engineer/SF Admin

BetaSoft Systems Pvt. Ltd
07.2014 - 10.2015
  • Given training to Sales team and board of directors on Salesforce and its wide range of products
  • Technical Consultation to prospects on Salesforce Sales and Service Cloud considering the best practices of Salesforce product in their initial phase of deciding a CRM solution as per their business process
  • Project management and Client communications to make the software development process smoother
  • Performed admin level configuration and customization tasks to ensure the delivery of right data and system architecture
  • Worked on configuring Visualforce email templates, apex triggers, batch classes and process builders
  • Managed Team of 14 people - trainees as well as Sr
  • Software engineers, mentor them, organize trainings and improved developer's technical capability for projects success
  • Responsible for Entire project delivery for my Customer's account and generate repeat business out of it
  • Placed bids on freelance portals like Upwork and Elance around Salesforce projects only
  • White labeled US IT firm and act as their delivery manager for all SF projects from resource allocation to project delivery and generating repeat business which is a definite result of giving right delivery schedules and project budget

Associate Software Engineer/Trainer

Svimtech Software Pvt. Ltd
Mohali, Punjab
06.2011 - 05.2012
  • Worked on a product of Svimtech, based on Education which included different modules like Hostel management, Timetable, Library & examination management, Accounting & Balance sheet management
  • Created Apex Test Classes considering code coverage scenarios and best practices of Salesforce for easy deployment
  • Worked with Consultant (Basati, now known as "Simplus") driven Salesforce projects which include data migration, configuration and deployment
  • Managed team of 10 trainees and delivered Admin training of Salesforce and cleared their fundamentals of Business level consultation as well
  • Worked as a Service cloud Support Engineer for one of clients named "Telvue" Corporation for managing their tickets via Salesforce Service Cloud - Email support
  • Responsible for maintaining knowledge base and timely response to the pending cases
  • Responsible for "Spreading the word"- Salesforce based on Cloud Computing in various colleges to let students know about new CRM technology in Northern area of India

Education

Masters of technology - Computer Science

Bachelors of Technology - Information Technology

Skills

  • Project management
  • Agile methodology
  • Salesforce project delivery
  • Stakeholder engagement
  • Team leadership
  • Risk assessment
  • Budget management
  • Scope and Change Management
  • Problem solving
  • Meeting facilitation
  • Project planning and tracking
  • Business analysis

Disclaimer

I affirm that particulars given above by me are true and I am solely responsible for its accuracy.

Hobbies and Interests

  • Fitness and Nutrition
  • Travel
  • Exploring new technology trends
  • Willing and quick learner and adapting accordingly.
  • Volunteer work -Salesforce WIT Leader and Zoho Contest Judge
  • Very flexible and able to cope with pressure and work in a fast-paced environment.

Certifications Tools Voluntary Work

  • Salesforce Administrator
  • Salesforce AI Associate
  • Salesforce Dev 401 Certification (Retired)
  • Certified Scrum Master
  • Certified Scrum Product Owner
  • Project Management Tools- JIRA, Confluence, Zoho Projects, Zoho Sprints, Trello, Asana, Kanban board, Lucid Charts, Smartsheets.
  • Hands on experience on SDLC methodologies like waterfall, Agile and Scrum etc.
  • Migration Tools: Apex Data Loader, Force Migration Tool, Dataloader.io etc.
  • Leader of Salesforce Women in Tech User group, Kitchener, Ontario, Canada.
  • Speaker at Global TrailheadX 2020 and TrailheadX 2019.
  • Active member of Salesforce Trailblazer community since 2017 and Dreamforce attendee 2018.

Timeline

Sr. Program/Projects Manager

RafterOne
07.2022 - 03.2025

Salesforce Projects Delivery/Client Success Manager

Signity Software Solutions Pvt. Ltd
11.2015 - 05.2022

Delivery Manager/Solution Engineer/SF Admin

BetaSoft Systems Pvt. Ltd
07.2014 - 10.2015

Associate Software Engineer/Trainer

Svimtech Software Pvt. Ltd
06.2011 - 05.2012

Masters of technology - Computer Science

Bachelors of Technology - Information Technology

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Rabia Bajaj